JASON MILLER
Ham Lake,MN
Summary
Product leader with 23+ years of experience defining product strategy, scaling enterprise SaaS platforms, and leading cross-functional organizations within the K-12 education market. Own a $20M ARR product portfolio with a proven record of transforming customer insights into market-leading products that increase adoption, improve customer outcomes, and accelerate business growth. Experienced partnering with executive leadership to shape long-term product strategy, platform investments, and partner ecosystems.
Overview
28
28
years of professional experience
Work History
Product Manager
Infinite Campus
07.2020 - Current
- Own product strategy and roadmap for a $20M ARR portfolio, leading Online Registration and Campus Workflow products used by school districts across North America.
- Lead customer discovery with school districts, state agencies, and strategic partners, translating customer insights into prioritized roadmap investments and measurable business outcomes.
- Lead cross-functional initiatives spanning Engineering, UX, Sales, Customer Success, Support, Technical Services, and executive leadership.
- Develop SQL queries against customer databases to analyze feature adoption and usage patterns, using data-driven insights to prioritize enhancements and optimize the customer experience.
- Present product strategy and vision to executive leaders, partners, and audiences of 500+ customers at user conferences.
- Led platform strategy across authentication, APIs, workflow automation, extensibility, and partner integrations, enabling scalable innovation across multiple product lines.
- Selected Product Portfolio
- Online Registration
- Campus Workflow Suite
- Hall Pass
- Events and Actions
- Appointments
- Partner Integrations
- Translation Initiatives
Custom Development Manager
Infinite Campus
01.2009 - 01.2020
- Founded and scaled the Custom Development organization, establishing its charter, delivery processes, and a high-performing team that transformed customer requests into scalable solutions.
- Identified recurring customer problems and converted custom solutions into scalable product capabilities that generated new revenue opportunities.
- Partnered directly with school district leaders to define technical solutions and transform custom requests into product enhancements.
- Directed custom software initiatives from concept through delivery, partnering with Engineering, Support, and Implementation teams.
- Recognized for bridging engineering and customer-facing organizations, using firsthand customer experience to influence long-term product strategy.
Implementation Consultant
Infinite Campus
01.2002 - 01.2009
- Led nationwide implementations and training for school districts adopting Infinite Campus, serving as a trusted technical advisor and channeling field insights back to product teams.
- Created and delivered technical training on the Infinite Campus database schema and Microsoft SQL Server Reporting Services (SSRS).
Level II Support Specialist
SchoolExtra
01.1999 - 01.2003
- SQL reporting, data conversions, and advanced technical support (2003).
Operations Managerblaine
AppDev
01.1999 - 01.2002
- Managed fulfillment operations, vendor relationships, and production of training materials for nationwide technology training programs (1999–2002).
Education
Microsoft Certified Development Program -
KRS Computer and Business School
Skills
- Product Leadership: Product Strategy
- Roadmaps
- Product Discovery
- Portfolio Management
- Customer Discovery
- Go-to-Market
- Technology: Enterprise SaaS
- SQL
- APIs
- SAML
- AI Product Strategy
- Leadership: Executive Stakeholder Management
- Cross-Functional Leadership
- Agile
- Public Speaking
LEADERSHIP & SERVICE
- Ham Lake Fire Department, Volunteer Firefighter
- Anoka County Fire Investigation Team, Fire Investigator
KEY ACHIEVEMENTS
- Own product strategy and roadmap for products representing approximately $20M in annual recurring revenue.
- Grew Online Registration adoption to more than 70% of customers and Campus Workflow adoption to approximately 40%.
- Founded the Custom Development department, building it from concept into a high-performing delivery team.
- Leveraged SQL and customer analytics to validate roadmap priorities and identify product opportunities.
MILITARY SERVICE
- United States Navy | 1992 – 1999
- Machinery Repairman Second Class (MR2) | Instructor Trainer (NEC 9502)
- Selected for the U.S. Navy Command Advancement Program (CAP) and promoted to Petty Officer Second Class (E-5) based on superior performance and leadership.
- Awards: Navy Achievement Medal (2), Good Conduct Medal (2), Humanitarian Service Medal, Armed Forces Expeditionary Medal, National Defense Service Medal.
Timeline
Product Manager
Infinite Campus
07.2020 - Current
Custom Development Manager
Infinite Campus
01.2009 - 01.2020
Implementation Consultant
Infinite Campus
01.2002 - 01.2009
Level II Support Specialist
SchoolExtra
01.1999 - 01.2003
Operations Managerblaine
AppDev
01.1999 - 01.2002
Microsoft Certified Development Program -
KRS Computer and Business School