Jason Radford
Bloomington
Summary
Results-driven National Account Manager with expertise in strategic relationship management, contract negotiation, and client retention. Proven ability to enhance service delivery and implement effective project strategies.
Overview
25
25
years of professional experience
Work History
National Account Manager
FedEx Office
Minneapolis
06.2009 - Current
- Developed strategic relationships with national clients to enhance service delivery.
- Managed contract negotiations to ensure favorable terms and conditions.
- Coordinated cross-functional teams to support client project implementation.
- Implemented client retention strategies to strengthen long-term partnerships.
- Provided timely customer service resolution for all escalated issues from national accounts.
Corporate Account Executive
FedEx Office
Minneapolis
06.2007 - 01.2009
- Managed corporate client accounts and maintained strong relationships.
- Collaborated with cross-functional teams to enhance service delivery.
- Conducted presentations to showcase product offerings and benefits.
Account Manager
FedEx Kinko's
Minneapolis
09.2003 - 06.2008
- Managed client relationships to ensure satisfaction and retention.
- Analyzed account performance data to identify improvement areas.
Sales Manager
IKON Office Solutions
Minneapolis
05.2001 - 09.2003
- Led a team of sales professionals to achieve organizational goals and targets.
- Conducted training sessions for staff on sales techniques and product knowledge.
- Implemented CRM systems to streamline sales processes and improve data accuracy.
- Managed daily operations of sales department, including supervision of staff members.
Education
Bachelor of Arts - Law Enforcement
Mankato State University
Mankato, MN08-1998
Skills
- Strategic relationship management
- Contract negotiation
- Project implementation
- Client retention strategies
- Customer service resolution
- Customer relationship management
Accomplishments
4 time President's Club award
Timeline
National Account Manager
FedEx Office
06.2009 - Current
Corporate Account Executive
FedEx Office
06.2007 - 01.2009
Account Manager
FedEx Kinko's
09.2003 - 06.2008
Sales Manager
IKON Office Solutions
05.2001 - 09.2003
Bachelor of Arts - Law Enforcement
Mankato State University