Jason R. Zessin
Apple Valley
Summary
Highly skilled flight attendant with solid experience in providing exceptional customer service and ensuring passenger safety on numerous flights. Possess strong communication, problem-solving, and teamwork abilities. Contributed to enhancing onboard experience by implementing feedback-driven improvements and maintaining high standards of comfort and safety for all passengers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cheese Monger
Lakewinds Food Coop
10.2022 - Current
- Place regular orders with established vendors to maintain an appropriate stock level and inventory turns, following Lakewinds' product guidelines
- Ensure proper product levels to maintain attractive displays
- Communicate customer requests to Purchasing Team
- Assist in assuring all cheese department staff receives effective training upon hire, and as appropriate throughout employment
- Ensure prompt, courteous and friendly customer service
- Trained in reducing work-related injuries; recognize and solve potentially hazardous situations, and/or bring to the attention of the Department Manager
- Proficient in Microsoft Office Suite (word, excel, power point, outlook)
Cashier/Lead
Lakewinds Food Coop
03.2020 - 10.2022
- Promoted to Lead position within five months of hire
- Greeted customers when entering or leaving establishment
- Handled discrepancies while ringing up goods for customers
- Resolved customer complaints, guide them, and provided relevant information
- Inform customers of reward of becoming a Lakewinds Coop member and assisted with registering for membership
- Provided leadership to staff during shifts
- Responsible for front end set up for the day
- Delegated tasks to staff with clear and concise instructions
- Held staff accountable for issues, and provide resources so they succeeded
- Editor of communications newsletter for the front-end staff
Flight Attendant
Compass Airlines, Delta Connection and American Eagle Carrier
09.2007 - 04.2020
- Acted as an accurate and courteous source of information for passengers and took immediate service recovery when needed
- Ensured compliance with federal regulations
- Continuously monitored all safety conditions and emergency equipment of the aircraft while on the ground and in-flight
- Provided high quality in-flight (beverage, meal, and other customers needs) service consistent with Compass' standards to ensure a positive customer experience
- Read and interpreted service with emergency instructions plus communicated information to customers and crew
- Trained in operating mechanical equipment and safety equipment including oxygen systems, aircraft doors, evacuation slide/rafts, fire extinguishers, galley equipment, communications equipment, and lighting systems
- Trained in recognizing and responding to a variety of emergency situations including medical emergencies and security-related situations
- Trained in responding and providing leadership during emergency situations and/or in handling disruptive customers
- Member of a focus group that designed a 'customer service' training class for Compass crew members
Flight Attendant Trainer
Compass Airlines, Delta Connection and American Eagle Carrier
04.2016 - 08.2018
- Trained Compass's new hire Flight Attendants to proficiency including aircraft familiarization, crew member and passenger safety, emergency situations, professional standards, and customer service
- Served as an educator, encourager, and mentor to trainees in order to reach the end goal of graduating including being knowledgeable, professional and prepared flight attendants
- Ensured communication of Compass' policies and procedures to all current and new hire Flight Attendants and served as a role model in upholding to company policies and procedures
- Conducted classroom and/or other ground instruction including employing the necessary training aids in accordance with Compass training program
- Acted as an immediate, accurate, and courteous source of information for new-hire as well as qualified Flight Attendants
- Completed class training records in strict accordance with FAA regulations
- Exhibited a high level of approachability, confidence, and enthusiasm as well as possess the ability to create a fun, fair and consistent learning environment in AQP and traditional training classes
- Developed the Compass Airlines Flight Attendant Service guide and instructed Flight Attendants on established Delta Airlines and American Airlines service standards
- Proficient in Microsoft Office Suite (word, excel, power point, outlook)
- Communicated clearly and effectively in a classroom setting which included being comfortable publicly speaking to a large group of people
- Attended Delta Airlines Parser recurrent training
- Attended Delta Airlines training for new hire flight attendants
Passenger Service Agent, Part time
Air Wisconsin Airlines Corporation
05.2006 - 09.2007
- Greeted passengers and assisted with the reservations and check-in process
- Assisted each passenger with the boarding process
- Performed ramp and load planning operations according to established guidelines
Education
Diploma -
Lincoln Southeast High School
06.2005
Skills
- Inventory Control
- Retail Visual Merchandising
- Supplier communication
- Employee training
- Service Excellence
- Team leadership
- Safety Regulations Adherence
- Effective Conflict Management
- Effective Time Management
- Employee Training
- Proficient in Both Written and Verbal Communication
- Critical Thinking Skills
Hobbies and Interests
- Employee of the Month twice from Lakewinds Food Co-Op
- Volunteered for Annual Board Meeting for Lakewinds Owners.
Affiliations
- Two time winner of employee of the month.
- Editor of commination news letter.
- Volunteering for annual stock holders meeting
Certification
FAA Flight Attendant Certificate
Food Safety Certification
Timeline
Cheese Monger
Lakewinds Food Coop
10.2022 - Current
Cashier/Lead
Lakewinds Food Coop
03.2020 - 10.2022
Flight Attendant Trainer
Compass Airlines, Delta Connection and American Eagle Carrier
04.2016 - 08.2018
Flight Attendant
Compass Airlines, Delta Connection and American Eagle Carrier
09.2007 - 04.2020
Passenger Service Agent, Part time
Air Wisconsin Airlines Corporation
05.2006 - 09.2007
Diploma -
Lincoln Southeast High School
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