Jason Sturm
Maple Grove
Summary
I am a successful manager with 26 years’ management experience in the service industry. I am experienced in streamlining operations and creating a positive culture. Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
24
24
years of professional experience
Work History
Branch Manager
STEVENS EQUIPMENT SUPPLY (DAIKIN COMFORT)
09.2024 - Current
- Responsible for monthly sales goals and provide coaching for the internal sales team.
- Manage distribution warehouse of HVAC equipment and parts for all Daikin, Goodman, and Amana products.
- Resolve any inventory discrepancies.
- Provide monthly forecast to the purchasing department of all equipment and parts needed to ensure availability for all HVAC contractors.
- Ensure all customers receive great customer service.
- Assist the Marketing Team in providing promotional sales to increase sales.
Insurance Agent
COLONIAL LIFE
06.2024 - 09.2024
- Identified and implemented sale strategies to drive business growth.
- Worked with local businesses to enhance their current benefits package by introducing supplemental insurance products.
- Conducted cold call activities to attempt to schedule meetings with decision makers.
- Completed enrollments of insurance products and payroll deduction activity to employees of companies that I onboarded.
Branch Manager
MASTERSON STAFFING SOLUTIONS
11.2023 - 06.2024
- Successfully placed talent into level entry positions for light industrial clients within my assigned market.
- Manage all Human Resource activities for my assigned permanent and temporary employees registered under my branch.
- Established relationships with key decision makers for clients within my assigned territory which resulted in increased client requests for additional orders.
- Collect required documentation necessary to complete required background checks and I-9 verification for all applicants.
Branch Manager
Loomis
St. Paul
06.2017 - 08.2023
- Responsible for 65 cash inventories for local and national banks.
- Manage the coin distribution for Minnesota, North Dakota, and South Dakota on behalf of the Federal Reserve Bank.
- Tasked with developing a team of Managers, Supervisors, and Department Leads.
- Required to submit Monthly, Quarterly, and Annual budgets in Host Analytics. Provide detailed explanations of P&L variances every month.
- Responsible for the safe transportation of cash and valuables for thousands of retail customers and banks across the State of Minnesota and Western Wisconsin.
- Offer pricing for new customers. Approve and sign all new service agreements or renewals from our local and national sales team.
District Manager
Aramark Uniform Services
Fridley
09.2016 - 06.2017
- Responsible for Base Business Growth for my assigned district.
- Conduct Quality Control Measures by conducting quarterly surveys for my top 52 customers.
- Tasked with contract renewals within my district.
- Ensuring that the route Reps met their weekly goals.
- Resolve all customer and employee issues.
General Manager
XPO Logistics (Last Mile)
Eagan
07.2015 - 09.2016
- Responsible for (6) profit centers. (Macy’s, Ikea, Masco, Home Depot-Store to Home, Amazon-Big and Bulky, and Sears Home Outlet Centers)
- Managed (6) Operations Managers and offered support when needed.
- Recruited new Independent Contractors.
- Ensured that all profit centers were operating according to the Standard Operation Procedure stated per the Contracted Service Agreement for each retail customer.
- Prepared weekly settlement reports for contractor payroll.
Operations Manager
Linn Star Transfer
Eden Prairie
10.2007 - 07.2015
- Managed daily operation of delivery crews in Minnesota that deliver and install major household appliances for GE Delivers (Major Builders and Home Depot).
- Mentored, Coached and Trained new Independent Contractors and employee-based routes for Home and Builder deliveries.
- Resolved all home property damage claims and worked with insurance companies when needed.
- Worked with store associates across the State of Minnesota to communicate any point of sales issues.
- Ensured our plumbing department followed the local plumbing requirements and pulled permits when needed.
- Responsible for the daily routing and scheduling of up to 30 routes and 5 plumbers.
- Conducted field audits to ensure the delivery crews are compliant with installation regulations of all manufacturers.
- Coaching all delivery crews on the closing speech that is needed to obtain great Quality of Service scores in the Last Mile industry.
Branch Manager
Pendum LLC
Blaine
03.2002 - 03.2007
- Managed ATM Cash Service Operations for machines located throughout Minnesota and Western Wisconsin.
- Maintain large cash inventories for multiple financial institutions. Responsible for the safe pick up, storage, and loading of their ATM’s.
- Required to create and send daily financial reports to each customer regarding their cash inventories and ATM cash usage.
- Resolved any claims of cash shortages or discrepancies.
- Won an award for “The Best Branch” in 2003.
Skills
- Sales forecasting
- Inventory management
- Customer relationship management
- Branch operations management
- Coaching and mentoring
Accomplishments
- Decreased the annual operating budget by improving the routing which increased the stops per hour causing a decrease in the number of daily delivery trucks and crews.
- Increased revenue by implementing daily standards for each route.
- Managed a branch that received multiple awards for 'Quality of Service' for all Midwest Operations.
- In my first full year with Loomis the branch won an award for the most financially improved branch in the United States and Internationally for 2018 and placed 4th for most improved branch in 2020.
- Received an award for the 'Best Branch in 2003' from Pendum Inc.
Military Service
United States Marine Corps, 4, True, Marine Security Forces, 1.5 Years, Infantry, 2.5 Years
Timeline
Branch Manager
STEVENS EQUIPMENT SUPPLY (DAIKIN COMFORT)
09.2024 - Current
Insurance Agent
COLONIAL LIFE
06.2024 - 09.2024
Branch Manager
MASTERSON STAFFING SOLUTIONS
11.2023 - 06.2024
Branch Manager
Loomis
06.2017 - 08.2023
District Manager
Aramark Uniform Services
09.2016 - 06.2017
General Manager
XPO Logistics (Last Mile)
07.2015 - 09.2016
Operations Manager
Linn Star Transfer
10.2007 - 07.2015
Branch Manager
Pendum LLC
03.2002 - 03.2007