Jason Westphal

• Administered system configurations and user access controls to enhance security protocols.
• Monitored network performance, identifying and resolving issues to minimize downtime.
• Developed IT documentation and training materials to support end-user education.
• Led cross-functional teams in system upgrades, improving operational efficiency across departments.
• Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
• Evaluated emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
• Analyzed telecommunications systems performance to identify areas for optimization and enhancement.
• Collaborated with cross-functional teams to implement telecommunication solutions aligned with business goals.

• Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
• Provided exceptional customer support via phone, email, and in-person interactions to address technical queries.
• Documented troubleshooting procedures and solutions in knowledge base for future reference and team training.
• Collaborated with IT teams to implement system upgrades and improve overall network performance.
• Mentored junior technicians on best practices for technical support and customer service excellence.
• Developed training materials to enhance staff knowledge of new technologies and software applications.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

Dean's List 2003-2004 All semesters

• 3.5GPA