Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Research Interviewer
Health Partners Institute
8170 33rd Ave S - Bloomington
05.2024 - Current
Interview participants via phone following prescribed scripts and protocols
Enter screening information to database.
Schedule research procedures and inform staff.
Prepare for one-on-one and group participant appointments (prepares meeting room, assembles documentation forms, checklists, lab materials, etc.).
Facilitate appointments (collects forms, administers questionnaires, performs research procedures and measurements, schedules future appointments).
Enter appointment information into database.
Assist in preparation of mailed surveys.
Prepare, mails and tracks communication as required.
Maintain and follow timelines for project completion.
Maintain and update project documentation.
Inform project team of participant experience and identifies improvement opportunities for data collection and recruitments.
Assist with adherence activities.
Supply data for reports.
Perform other duties as required.
AREA MANAGER
Marsden Central LLC
St. Paul, MN
06.2022 - 04.2024
Lead team to achieve company goals and exceed targets consistently, fostering positive work environment
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects
Order supplies in timely manner
I oversee timekeeping and fix any errors on time cards
Communicate via email, phone or in person with costumers
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth
Mentored junior staff members, providing guidance on best practices and professional development opportunities
Facilitated conflict resolution among team members, promoting open communication and fostering positive workplace culture
Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes
PEST CONTROL TECHNICIAN
Terminix
St. Louis Park, MN
05.2022 - 12.2022
Applied pesticides to inside and outside of structures utilizing company protocols
Drove to customer residences and places of business to inspect for pests
Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations
Upheld high standards of professionalism, maintaining clean appearance and courteous demeanor while interacting with clients
Educated and advised customers on preventive measures to reduce pest infestations
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources
MAIL CARRIER
USPS
Lakeville
03.2018 - 05.2022
Distributed mail to residences and businesses, delivering to approximately324 customers per shift
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information
WAREHOUSE ASSOCIATE
Amazon.com
Shakopee, MN
06.2017 - 03.2018
Amazon fulfillment center outbound loading trucks with merchandise and stacking boxes of up to50 pounds, Trailer Dock And Release Certified
Prepared orders for shipment by picking, packing, and labeling merchandise
Worked safely around moving machinery
Collaborated with team members to achieve daily targets and complete tasks efficiently
Assembled orders and packed items for shipment, conveying orders to shipping personnel
SECURITY GUARD
St. James Security
San Juan, P.R
10.2010 - 05.2017
Offer security to different companies as Hospitals, Museum, Private Properties, Banks and others
Maintained safe environment for staff and visitors through proactive surveillance and communication
Responded quickly to emergency situations to assess and deflect issues
OFFICE CLERK
Court of Appeal
San Juan, P.R
09.2007 - 06.2010
Carry records and urgent motions to offices of judges
Insert in envelopes notifications of decisions and judgments
Provided clerical support to company employees by copying, faxing, and filing documents
Input data into spreadsheets and databases
Responded to inquiries from callers seeking information
Interacted with customers by phone, email, or in-person to provide information
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
Maintained organized files and stocked supplies to support team needs and maximize performance