Jay B. Rosburg
Rochester
Summary
Dynamic professional with extensive experience in customer relationship management and employee training, notably at Mayo Clinic. Proven track record in problem solving and timely processing, enhancing patient interactions and departmental efficiency. Adept at driving sales and fostering team development, ensuring exceptional service and operational success.
Overview
39
39
years of professional experience
Work History
General Services
Mayo Clinic
Rochester
01.2022 - Current
- Facilitated patient interactions to ensure clear communication and satisfaction
- Essential Medical Deliveries
- Identified and resolved departmental issues to enhance service delivery
- Training
- Processed calls promptly to support operational efficiency
Sales Manager
Bernick's
St. Cloud
02.2004 - 02.2014
- Supervision of Employees
- Route Management
- Conducted employee training sessions to improve team skills and knowledge
- Provided customer service support to resolve inquiries and enhance customer satisfaction
- Trade Show Manager
- Managed product purchasing to maintain optimal inventory levels
Sales Manager
D&R Vend Coffee Service
Rochester
01.1994 - 01.2004
- Executed cold calling campaigns to generate qualified leads
- Customer Retention
- Managed order processing systems to ensure timely deliveries and customer satisfaction
- Oversaw route management for efficient deliveries
- Developed and delivered training sessions for new employees to enhance onboarding experience
- Supervision of Employees
Senior Sales Person
Best Buy Company
Rochester
01.1988 - 01.1993
- Executed targeted sales strategies to promote products and drive revenue growth.
- Contacted clients to ensure satisfaction and proactively address concerns.
- Assisted customers by answering inquiries and resolving issues to enhance overall experience.
- Identified challenges and developed solutions to improve operations.
- Conducted training sessions for team members to enhance skills and knowledge.
Education
2 year degree - Professional Sales
Hennepin Technical College
Eden Prairie, MN01-1988
Graduated - Sales And Customer Service
Fairmont High School
Fairmont, Minnesota01-1977
Skills
- Problem solving
- Service coordination
- Route management
- Employee training
- Team leadership
- Problem solving
- Customer service
- Service coordination
Qualifications
Cold Calling, development of commercial accounts, Supervision of employees, Satisfactory resolution of complaints and inquiries., Process of customer order and merchandise products., Customer follow up satisfaction, New product purchasing, and implementation, Trade Show Manager/Coordinator, Route Sales Manager, Product and Equipment sales training, Motivated, responsible, self starter with demonstrated ability to work independently., Skilled in effectively communicating, and working with customers and co-workers
Affiliations
- Volunteer, Senior Visitation, Usher, Greeter
Timeline
General Services
Mayo Clinic
01.2022 - Current
Sales Manager
Bernick's
02.2004 - 02.2014
Sales Manager
D&R Vend Coffee Service
01.1994 - 01.2004
Senior Sales Person
Best Buy Company
01.1988 - 01.1993
2 year degree - Professional Sales
Hennepin Technical College
Graduated - Sales And Customer Service
Fairmont High School