Summary
Overview
Work History
Education
Skills
Timeline
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Jay Thammavongsa

Saint Paul

Summary

A successful Customer Service Representative with a proven track record after working 2 years at Planet Fitness. On top of standard Customer Service I also excelled in maintaining cleanliness throughout the facility. Balanced critical thinking to ensure member satisfaction and membership onboarding process. Training new staff, fostering a collaborative environment that improved consistency and operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Planet Fitness
Rosemount, MN
09.2024 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
  • Facilitated membership onboarding process, ensuring seamless integration for new clients.
  • Utilized point-of-sale systems to process transactions accurately and maintain inventory records.
  • Assisted in maintaining cleanliness and organization of gym facilities to enhance member experience.
  • Collaborated with other team members to complete tasks more efficiently.
  • Trained new staff on customer service protocols and operational procedures to ensure consistency in service delivery.

Education

Bachelor of Science - Mechanical Engineering

University of Minnesota
Minneapolis, MN
05-2030

High School Diploma -

Eastview High School
Apple Valley, MN
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Collaboration

Timeline

Customer Service Representative

Planet Fitness
09.2024 - Current

Bachelor of Science - Mechanical Engineering

University of Minnesota

High School Diploma -

Eastview High School
Jay Thammavongsa