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Detail-oriented Customer Service Representative and Healthcare Support Professional with 7+ years of experience in customer service, call center operations, and healthcare administration. Proven ability to manage patient and client records, verify insurance, process payments, and assist individuals with healthcare enrollment through the Affordable Care Act. Experienced in medical records scanning, EMR systems, and maintaining confidentiality while delivering compassionate, professional service. Known for strong communication skills, accuracy in data entry, and the ability to handle high-volume workloads in fast-paced environments.

Dedicated and compassionate medical assistant with over 20 years of experience in delivering exceptional patient care and providing comprehensive administrative support in diverse healthcare environments. Expertise in electronic medical records (EMR) systems, insurance verification, referral management, and patient scheduling ensures seamless operations and enhanced patient experiences. Proven ability to assist with in-office procedures while upholding the highest standards of service quality. Holds multiple certifications, including Certified Clinical Medical Assistant (CCMA) and CPR, demonstrating a commitment to compliance with healthcare regulations and a focus on quality assurance.

Proven Certified Clinical Medical Assistant with a track record of enhancing patient care and streamlining operations at McLeod Seacoast Hospital. Expert in HIPAA compliance and electronic health records, coupled with exceptional patient scheduling abilities. Demonstrates compassionate communication, improving patient satisfaction and operational efficiency by over 30%. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized (CCMA) with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dynamic, customer centric and results-oriented management professional with over 10 years of expertise in Workers’ Compensation, Operational Leadership, Subject Matter Expert – Health Insurance Claims & Cycle Revenue: ICD Coding, Appeals & Grievances, Medical Billing, Healthcare Administration, Operations Management, CA State Industrial Relations, Human Resource Administration, Project Management, Data Analysis, and Patient Advocacy.

Exceptionally adept in constructing solutions that enhance processes and improve efficiency. Talent for identifying, hiring, and training high caliber personnel. Well-versed in regulatory compliance statutes, medical billing/coding, and collections/claims. Technically sophisticated across multiple industry best standard tools with quick mastery of new information, procedures, policies, and emerging technology. Analytical problem-solver and proactive agent; excellent communicator, engaging presenter, and champion of cross-functional teams. Insurance Claims Processing Referrals & Authorizations Medical Billing & Coding Appeals & Grievances HR Resource Administration Change Management Client Relations Management Conflict Resolution Supervision & Staff Development Corporate Training Initiatives Process Improvements C-Level Collaboration Platform Migration Cross-Functional Team Leadership.

Gifted in working with stressed, confused and upset individuals in need of benefits, information and supportive guidance to navigate our healthcare systems. Effective at operating within federal & state regulations and human resource department guidelines processing telephone calls, emails, letters and in-person requests for assistance.

Jayda Campbell

Work History

Patient Flow Assistant

Department Assistant

Medical Receptionist

Education

AAS Degree - IT Support

AAS Degree - General Studies

Skills

Timeline

Patient Flow Assistant

Department Assistant

Medical Receptionist

Hennepin Technical College

Hennepin Technical College

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