Jayde Ratcliff
Carver
Summary
Enthusiastic and charismatic person. Always up for a new challenge and await the day to come. Brings reliability combined with a strong work motivation to keep the days moving smoothly. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Resident Assistant
NDSU
08.2024 - Current
- Attended, participated, and contributed to weekly staff meetings addressing resident and building needs. As well as regular go-over items.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers and move-ins/outs, incident reports, crisis management, and other building and resident concerns.
- Managed front desk operations during assigned shifts, assisting residents with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- On-duty shifts, which involved carrying a duty phone through the night and managing any issues that came up.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Golf Course Outside Service Attendant
TRMF Foundation
06.2024 - 08.2024
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Ensured smooth transitions between rounds for players by organizing and cleaning golf clubs as needed.
- Ensured proper storage of guest belongings by securely organizing clubs in the bag room or other designated areas.
- Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
- Aided tournament organization efforts through precise management of tee times and golfer registration processes.
- Facilitated effective communication between pro shop staff, groundskeepers, and outside service attendants to ensure optimal operation conditions.
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
- Managed inventory levels for supplies such as towels, tees, scorecards, pencils, ball markers to guarantee availability when needed most.
- Supported customers in making sure their needs were met.
Crew Member
Plato's Closet
01.2024 - 06.2024
- Successfully handled customer concerns and relations in an efficient and timely manner.
- Cleaned and maintained orders to sales floor inquiries.
- Handled customer transactions and money-handling skills efficiently.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Organized and ran clothing supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in operations.
- Assisted management with inventory control and other managerial duties.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Community Life Assistant
Bethany Nursing Home
12.2023 - 06.2024
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Worked closely with elderly residents in memory care.
- Created activities to get everyone involved.
- Worked around complex complications and adverse work conditions.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with residents by successfully putting myself into each resident's day-to-day lives.
- Made referrals to utilize community resources for resident's needs.
- Prepared patients for self-management and decision-making responsibilities.
- Connected individuals with relevant community resources and coordinated referrals.
- Making connections and learning more and more about each person for who they are.
Shift Leader
Papa Murphys
08.2019 - 08.2023
- Managed daily workflow and scheduled staff for adequate coverage and staff availability.
- Educated customers about offerings, promotions, and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified the needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
Fulfillment Expert
Target Corporation
08.2020 - 01.2022
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Verified items correctly matched to sales check for packing and shipment.
- Located merchandise from shelves and storage areas to fill orders.
- Packed merchandise for delivery and moved items to delivery area.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Worked sales floor, collecting online purchased orders throughout the store.
- Sorted and organized customer orders into correct packaging or bagging efficiently.
Education
Anthropology
North Dakota State University
Fargo, ND06-2027
High School Diploma -
Chaska High School
Chaska, MN06-2023
Skills
- Customer Service
- Performance Improvement
- Workplace Efficiency
- Problem-Solving
- Creativity and Innovation
- Time management
- Strong work ethic
- Multitasking and organization
- Negotiation
- Clear communication
- Initiative and Self-motivation
- Team motivation
Affiliations
- Outdoors person
- Reader
- Crafts Person
- People Person
- Explorer
Timeline
Resident Assistant
NDSU
08.2024 - Current
Golf Course Outside Service Attendant
TRMF Foundation
06.2024 - 08.2024
Crew Member
Plato's Closet
01.2024 - 06.2024
Community Life Assistant
Bethany Nursing Home
12.2023 - 06.2024
Fulfillment Expert
Target Corporation
08.2020 - 01.2022
Shift Leader
Papa Murphys
08.2019 - 08.2023
High School Diploma -
Chaska High School
Anthropology
North Dakota State University
Similar Profiles
Grace CrandallGrace Crandall
Math Tutor at NDSUMath Tutor at NDSU
Justin GilbertsonJustin Gilbertson
Research Technician at NDSUResearch Technician at NDSU
Shuomang ShiShuomang Shi
Research Assistant at NDSUResearch Assistant at NDSU