JAYLAND BAKER
Minneapolis
Summary
Motivated 19-year-old with strong background in dementia care, adept at multi tasking, and possessing excellent listening abilities. I am a proven team player with a demonstrated ability to work collaboratively and effectively in various settings. Dedicated to providing compassionate care and support, ensuing the week being and comfort of those who need it.
Overview
1
1
year of professional experience
Work History
Luther Customer Care
Heather Mcginty
Golden Valley
01.2025 - Current
- Ensured adherence to all company regulations relating to customer service operations.
- Processed orders, forms, applications, and requests.
- Greeted customers warmly, and ascertained problems or reasons for calling.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Answered incoming customer calls regarding service inquiries, complaints, billing questions, and general product information.
Sunrise Senior Living
Tasha Goranson
Golden Valley
09.2024 - 01.2025
- Organized and maintained filing systems for documents and records.
- Provided companionship to patients by talking, listening, and engaging in activities such as reading or playing board games.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Transported patients to appointments or other locations using wheelchairs or stretchers.
- Assisted elderly patients with activities of daily living, including bathing, dressing, and eating.
Education
Some College (No Degree) - Business
Augsburg University
Minneapolis, MNSkills
- Dementia care
- Multitasking Abilities
- Listening skills
- Teamwork and collaboration
- Contract preparation
- Product and service knowledge
Timeline
Luther Customer Care
Heather Mcginty
01.2025 - Current
Sunrise Senior Living
Tasha Goranson
09.2024 - 01.2025
Some College (No Degree) - Business
Augsburg University