Jaylene Belko
Pine City
Summary
Outgoing professional offering several years of experience in fast-paced environments. Proven customer service, multitasking and organization skills. Always works to drive customer loyalty and increase sales.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Sandwich Artist
SUBWAY®Restaurants
Pine City
2024.08 - Current
- Followed established procedures for handling money transactions accurately.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Greeted customers and provided product knowledge.
- Verified that prepared food met quality standards prior to serving it to customers.
- Operated cash registers to process payments from customers.
- Stocked shelves with products and supplies.
- Maintained cleanliness of work area throughout shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
Cashier Team Lead
Burger King
Rush City
2023.05 - 2024.08
- Coordinated with other departments when additional support was needed during peak hours.
- Assisted customers with locating items within the store when requested.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Developed strong working relationships with team members to foster collaboration.
- Ensured compliance with all safety regulations while performing tasks.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
Sandwich Artist
SUBWAY®Restaurants
Pine City
2019.02 - 2022.09
- Followed established procedures for handling money transactions accurately.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Greeted customers and provided product knowledge.
- Verified orders and bagged items for easy transport.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Informed customers of regular deals or monthly specials to upsell orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Cashier
McDonald's
Pine City
2017.10 - 2019.04
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
Veterinary Assistant -
Penn Foster College
Scottsdale, AZ 2025.01 - 2025.06
Pine City High School
Pine City, MNSkills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Critical thinking
- Record keeping
- Taking and preparing orders
- Foodservice standards
- Safe food handling
- Phone and online order processing
- Attention to detail
- Food handling and sanitization
- Customer satisfaction focus
- Sandwich preparation expertise
- POS system expertise
- Professionalism and courtesy
- Effective multi-tasking
- Store opening and closing
- Creative problem solving
- Guest service
- Equipment operation
- Cleanliness and hygiene
- Product stocking and rotation
- Superior communication skills
Timeline
Veterinary Assistant -
Penn Foster College
2025.01 - 2025.06
Sandwich Artist
SUBWAY®Restaurants
2024.08 - Current
Cashier Team Lead
Burger King
2023.05 - 2024.08
Sandwich Artist
SUBWAY®Restaurants
2019.02 - 2022.09
Cashier
McDonald's
2017.10 - 2019.04
Pine City High School