Jayme Ferguson
Eagan
Summary
Friendly and engaging with a passion for history and education. Possesses deep understanding of historical facts, coupled with strong communication and problem solving skills. Dedicated to creating memorable and educational experiences for visitors.
Overview
19
19
years of professional experience
Work History
Instructional Clerk
Independent School District 196
Rosemount, MN
10.2023 - 03.2026
- Supported classrooms helping teachers keep students on task and engaged in learning content.
- Supported individual students to ensure their needs were met, and got them back into their daily tasks.
- Obtained certification to be able to help proctor testing.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Created classroom materials for teachers. Utilized strong multitasking skills to manage multiple projects and tasks, ensuring timely completion of each task and project.
Model Housing Hostess
Robert Thomas Homes
Lakeville, MN
06.2018 - 03.2020
- Greet customers and engage with them about building at a fast pace during the Parade of Homes.
- Collaborated with design teams to showcase home features effectively during model viewings.
- Enhanced customer engagement by providing detailed information about home layouts and amenities.
- Maintained a professional appearance and demeanor while interacting with potential buyers and clients.
- Maintained the model homes to make sure they looked clean and neat. Including vacuuming, picking up and ensuring beverages were stocked.
- Supported sales teams by facilitating property tours, ensuring potential buyers received proper information for building.
Daycare Owner/Operator
Self
Eagan, MN
06.2010 - 06.2018
- Ensured
- Promoted healthy eating habits among children by menu planning and meal preparation according to the nutritional program used within the county.
- Obtained all license and certificates such as First Aid/CPR and yearly licensure updated by Dakota County social workers, along with continued educational classes.
- Managed daily operations, ensuring compliance with licensing and safety regulations.
- Developed and implemented age-appropriate curriculum, enhancing child engagement and learning.
- Oversaw financial management, including budgeting, billing, and expense tracking for sustainability.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Fostered relationships with parents, addressing concerns and promoting open communication.
Sales Supervisor
Carter's
Bloomington, MN
04.2007 - 06.2009
- Supervised daily operations, ensuring staff adherence to sales protocols and customer service standards.
- Trained and mentored team members on product knowledge and effective sales techniques.
- Implemented visual merchandising strategies to enhance in-store presentation and drive customer engagement.
- Monitored performance metrics, providing feedback to improve individual and team results.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty levels.
- Checked store merchandise regularly for proper display and replenishment.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Closed out cash registers at the end of the night.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
Education
Associate of Arts - History
Inver Hills Community College
Inver Grove Heights, MN05-2027
High School Diploma -
Eagan High School
Eagan, MN06-2002
Skills
- Telephone etiquette
- Customer satisfaction
- Cash management
- Prioritization
- Relationship building
- Document management
- Typing speed
- Calendar management
- Correspondence writing
- Point of sale operation
- Verbal and writing communication
- Attention to detail
- Time management
- Problem-solving
Languages
French
Professional Working
Sign Language
Limited Working
Timeline
Instructional Clerk
Independent School District 196
10.2023 - 03.2026
Model Housing Hostess
Robert Thomas Homes
06.2018 - 03.2020
Daycare Owner/Operator
Self
06.2010 - 06.2018
Sales Supervisor
Carter's
04.2007 - 06.2009
Associate of Arts - History
Inver Hills Community College
High School Diploma -
Eagan High School