Jazmin Bielke
Howard Lake
Summary
Detail-oriented individual with a versatile background in customer service roles. Experienced in sales reporting and problem resolution, seeking to leverage expertise to improve service delivery and foster positive client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
SMSC Gaming Enterprise
Prior Lake
06.2023 - 07.2025
- Assisted customers with inquiries about gaming services and promotions.
- Handled high call volumes, ensuring professionalism and efficiency in customer interactions.
- Collaborated with team members to quickly resolve complex customer issues, enhancing overall customer satisfaction.
- Processed and screened high volumes of calls daily using call management system and web-based communications to deliver timely support.
- Collaborated with team members to quickly resolve complex customer issues, enhancing overall customer satisfaction.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Salon Receptionist
Gent Cuts And Grooming
Eagan
11.2022 - 08.2023
- Greeted clients warmly and scheduled appointments efficiently in person and over phone calls, texts and email using salon booking software.
- Maintained a clean and organized reception area for optimal client experience.
- Conducted cash handling procedures including accepting payments, processing credit card transactions, and issuing refunds.
- Provided product recommendations based on client needs and preferences.
- Collaborated with team members to enhance salon operations and elevate client service.
- Trained new receptionists on effective use of salon software to ensure smooth onboarding.
- Managed the daily opening and closing of the reception area by following established guidelines.
- Compiled daily reports on sales figures, appointment bookings, and customer feedback to support management decisions.
Senior Guest Advisor
GameStop
Apple Valley
04.2022 - 06.2023
- Trained new staff on product knowledge and customer service best practices, improving team readiness and customer satisfaction.
- Resolved customer complaints in a professional and courteous manner.
- Managed inventory levels and organized merchandise, enhancing product visibility and customer engagement.
- Collaborated with team members to improve store operations and workflow efficiency.
- Assisted management in developing creative solutions for operational issues, streamlining processes and enhancing service delivery.
- Performed daily opening and closing duties such as counting money, balancing tills and preparing bank deposits.
- Attended regular training sessions on new products or services.
- Created daily reports for upper management regarding sales performance.
Personal Shopper
Shipt
Twin Cities
10.2021 - 10.2022
- Navigated local stores efficiently to locate and procure requested items.
- Communicated with customers to confirm product availability and substitutions.
- Managed multiple shopping orders simultaneously while ensuring timely delivery.
- Utilized mobile app tools for order tracking and route optimization during shopping trips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Hairstylist
Rocco Altobelli Salons & Day Spas
Edina
09.2020 - 03.2022
- Executed haircuts and styling techniques for diverse clientele, enhancing individual satisfaction.
- Guided clients on hair care products and at-home styling techniques, fostering long-term client relationships.
- Guided clients on hair care products and at-home styling techniques, fostering long-term client relationships.
- Scheduled future appointments to cultivate repeat business and ensure client loyalty.
- Stayed updated on current trends in hairstyling and product knowledge.
- Maintained cleanliness and organization of salon tools and workstations.
- Collaborated with team members to create a positive salon environment.
- Scheduled future appointments to cultivate repeat business and ensure client loyalty.
Hairstylist
Fantastic Sams Cut & Color
Lakeville
06.2019 - 09.2020
- Performed haircuts, coloring, and styling techniques for diverse clientele.
- Provided excellent customer service to ensure client satisfaction and loyalty.
- Collaborated with team members to create a positive salon environment.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Educated clients on proper home hair care maintenance techniques.
- Managed cash register transactions during checkout process.
Beauty Advisor
Ulta Beauty
Apple Valley
09.2018 - 06.2019
- Provided personalized beauty consultations to enhance customer experience.
- Maintained product displays to ensure an appealing shopping environment.
- Demonstrated makeup application techniques to educate customers on products.
- Collaborated with team members to achieve sales goals and improve service quality.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Finalized purchases and processed payments.
Shift Supervisor
Starbucks
Richfield
08.2016 - 09.2018
- Oversaw daily operations while ensuring compliance with store policies to maintain a consistent service experience.
- Assisted in scheduling shifts to optimize team coverage during peak hours.
- Assigned tasks to team members based on their strengths and skill sets.
- Streamlined workflows and service processes through operational improvements, resulting in faster service delivery.
- Developed training program for baristas in customer service and beverage preparation to enhance customer satisfaction.
- Managed inventory and ensured timely restocking of supplies.
- Monitored food safety standards and maintained cleanliness in the café area.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Cosmetologist Operator License - Cosmetology
Minnesota School of Beauty
Lakeville, MN06-2019
High School Diploma -
School of Environmental Studies
Apple Valley, MN05-2017
Some College (No Degree) - General Studies
Normandale Community College
Minneapolis, MNSkills
- Call management
- Appointment scheduling
- Client assistance
- Customer relationship management
- Data entry
- Sales reporting
- Problem resolution
Certification
- Cosmetology Operator License
Timeline
Call Center Representative
SMSC Gaming Enterprise
06.2023 - 07.2025
Salon Receptionist
Gent Cuts And Grooming
11.2022 - 08.2023
Senior Guest Advisor
GameStop
04.2022 - 06.2023
Personal Shopper
Shipt
10.2021 - 10.2022
Hairstylist
Rocco Altobelli Salons & Day Spas
09.2020 - 03.2022
Hairstylist
Fantastic Sams Cut & Color
06.2019 - 09.2020
Beauty Advisor
Ulta Beauty
09.2018 - 06.2019
Shift Supervisor
Starbucks
08.2016 - 09.2018
Cosmetologist Operator License - Cosmetology
Minnesota School of Beauty
High School Diploma -
School of Environmental Studies
Some College (No Degree) - General Studies
Normandale Community College