Jazmin Marin Luna
Bloomington
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
9
9
years of professional experience
Work History
Client Services Representative
Bosch Building Technologies
Burnsville
06.2024 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled incoming calls, delivering accurate information to clients about services.
- Resolved client inquiries and issues promptly, boosting overall satisfaction.
- Assisted numerous customers daily, ensuring a friendly and helpful interaction.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Coordinated communication between clients and technical teams to ensure alignment.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Created training materials for new team members, streamlining onboarding process.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Operations Coordinator
Wells Fargo
12.2021 - 04.2024
- Collaborated with area managers to assess needs and optimize operational plans, aligning resources with objectives.
- Streamlined office operations by enhancing workflow, leading to improved overall efficiency.
- Established effective communication channels between departments, leading to increased productivity.
- Directed and guided internal teams to meet operational targets.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Oversaw inventory management, reducing waste and maintaining optimal stock levels.
- Ensured compliance with industry regulations by maintaining accurate records.
- Followed regulatory guidelines to ensure compliance during operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Communicated detailed reports of issues to higher management for resolution.
- Documented and communicated issues to higher management for resolution.
- Analyzed operations reports to identify key numbers and trends for decision-making.
- Maintained friendly and professional customer interactions.
- Cultivated client relationships through open communication, fostering loyalty and retention.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily and resolved discrepancies to ensure accuracy.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Infant/Toddler Teacher
Casa De Corazon
09.2020 - 12.2021
- Ensured compliance with state health and safety standards by maintaining a clean, organized classroom that promoted a safe learning environment.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Maintained a clean and organized classroom that followed state health and safety standards.
- Collaborated with teachers to develop cohesive curriculum plans, fostering a unified instructional approach across classrooms.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Tracked children's developmental milestones and prepared detailed reports for parent-teacher conferences, facilitating informed discussions on progress.
Cook/Fast Food Cashier
McDonald's Restaurant
10.2017 - 09.2020
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Ensured clean and organized work areas to uphold safety and quality standards in food preparation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Accurately processed cash, check, and credit card transactions, maintaining financial integrity throughout shifts.
- Collaborated with shift manager to resolve issues and address customer concerns effectively.
Education
High School Diploma -
St. Louis Park Senior High School
Saint Louis Park, MN06-2020
Skills
- Customer satisfaction
- Call center experience
- Customer Invoicing
- Client Needs Assessment
- Schedule management
- Process Implementation
- Inventory Oversight
- Customer service excellence
- Risk Management
- Team collaboration
- Client Account Management
- Client Interaction Techniques
Languages
Spanish
Timeline
Client Services Representative
Bosch Building Technologies
06.2024 - Current
Operations Coordinator
Wells Fargo
12.2021 - 04.2024
Infant/Toddler Teacher
Casa De Corazon
09.2020 - 12.2021
Cook/Fast Food Cashier
McDonald's Restaurant
10.2017 - 09.2020
High School Diploma -
St. Louis Park Senior High School