Jazmina Acetuno Martinez
Burnsville
Summary
Motivated retail sales professional with expertise in customer service and product knowledge. Proven track record of exceeding sales targets through effective communication and keen understanding of customer needs. Recognized for enhancing shopping experiences that foster customer loyalty and satisfaction. Demonstrated ability to improve store layout for optimal product visibility, resulting in increased customer flow.
Overview
19
19
years of professional experience
Work History
Retail Sales Executive
Comcast Corporation
Minnetonka
07.2015 - Current
- Monitored sales performance to meet management objectives and drive results.
- Resolved customer issues promptly to sustain high satisfaction levels.
- Strategically organized store displays to enhance merchandise visibility.
- Delivered exceptional customer service by addressing inquiries and concerns quickly.
- Maintained knowledge of sales and promotions, return policies and security practices.
Inbound Sales Representative
Comcast Corporation
Pembroke Pines
09.2009 - 06.2015
- Addressed customer inquiries through phone, email, and chat channels.
- Maintained comprehensive sales transaction records in CRM system.
- Conducted follow-up calls to assess and enhance customer satisfaction.
- Identified customer needs and recommended appropriate products.
- Participated in training sessions focused on sales techniques and best practices.
- Assisted customers with order placements via phone and online platforms.
Banking Associate
Wachovia Bank
Miami
03.2006 - 08.2009
- Delivered exceptional customer service for banking products and services.
- Managed incoming calls, addressing customer account inquiries efficiently.
- Resolved customer issues promptly while complying with all applicable regulations.
- Verified accuracy of all documentation prior to submission for processing.
Education
Associate of Arts - Marketing Management
University of Phoenix
Tempe, AZ03-2025
Associate of Applied Business - Business Administration And Management
Miami Dade College
Miami, FL12-2008
Bachelor of Science - Industrial Engineering
University of Engineering
Managua ,Nicaragua12-2000
Skills
- Customer service
- Sales techniques
- Effective communication
- Team collaboration
- Market research
- Product knowledge expertise
- Task delegation
- Customer engagement
- Driven work ethic
- Decision-making
- Follow-up calls
Languages
English
Professional
Spanish
Professional
Accomplishments
- PEOPLES CHAMP AWARD 2ND QUARTER 2025
- MOBILE MADNESS CHAMPION 2ND QUARTER 2025
Affiliations
- I love music, travel and good food.recently hobbies going to movie theaters.
Timeline
Retail Sales Executive
Comcast Corporation
07.2015 - Current
Inbound Sales Representative
Comcast Corporation
09.2009 - 06.2015
Banking Associate
Wachovia Bank
03.2006 - 08.2009
Associate of Arts - Marketing Management
University of Phoenix
Associate of Applied Business - Business Administration And Management
Miami Dade College
Bachelor of Science - Industrial Engineering
University of Engineering
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