JEANNE MCKENZIE, RHIA
BLACKDUCK,MN
Summary
Hardworking, team player and patient centered candidate with years of experience in the healthcare industry. Beginning as a Certified Nursing assistant, I gained valuable experience and knowledge in healthcare. I expanded that knowledge by working in a hospital pharmacy where I worked with compounding IV medications and gained my pharmacy technician credential of (CPht). This knowledge opened up an opportunity to run registries and become familiar with Epic. With an eagerness to continue learning, I enrolled in school to obtain a HIT degree. As I work on my education goals, I continue learning by working for Mayo in the Record Content Management department. I have my Registered Health Information Administrator (RHIA) credential.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Information Managment Assistant Supervisor
Mayo Clinic
05.2022 - Current
- Support staff within work unit by answering questions, having 1:1 meetings, training, and shadowing
- Attend various meetings
- Prepare agendas and take minutes for various meetings
- Provide suggestions to improve workflow processes
- Assist with completing statical data for leadership (including productivity and accuracy data) and communicating the data to staff
- Compile data for dashboard
- Assist with creating Quick Reference Guides (QRGS) for different workflows/ processes
- Communicate with clinical department to provide feedback
- Assist with a new pilot for a project within RCM to make our workflows more efficient and to assist the clinical department in patient care.
Health Information Management Services (HIMS)
Mayo Clinic
05.2021 - 05.2022
- Collect, analyze and index patient care documentation in the medical record while following State, Federal, and regulatory and accreditation requirements
- Review documentation for required data elements and sort documents according to established guidelines.
- Utilize OnBase and Epic to locate identifiers and process documents.
- Monitor and prioritize scan queues work based on department guidelines.
- Review documentation to determine all information is present and assigned to correct document type, descriptor, encounter, patient, etc.
- Index documentation in appropriate system using advanced settings to ensure high quality images and validate it is viewable in the correct location by end user.
- Review for duplicates using "OnBase workflow", move documentation, pull, drag, drop, and delete as necessary to ensure the best image quality.
- Log work in database tracking systems and communicate any issues with leadership.
Panel Assistant
Sanford Health
06.2018 - 05.2021
- Worked with charts, run registries, and call patients if needed
- Worked closely with RN care managers, quality and physicians to strengthen their practices at Sanford Family Medicine
- Worked closely with the quality improvement advisors and work on several projects such as Primewest
- In addition, assisted patients with their advance care planning and assist in rooming for IHT.
Pharmacy Technician
Sanford Health
04.2017 - 06.2018
- Worked with pharmacist in the hospital setting
- Would help with making IV fluids, loading machines with medications for people who were sick in the hospital.
- Also responsible for loading Accudose machines throughout the hospital and clinic medication rooms.
Certified Nursing Assistant
Sanford Health
02.2014 - 04.2017
- Took care of people who are sick, or just had surgery done, or anything they may come to the hospital for
- Assisted them with getting up and moving and making sure there as comfortable as possible while they were staying in the hospital.
- Worked closely with the nursing team and the physicians to provide the best care possible to our patients.
Universal worker
Good Samaritan Society Senior Services
11.2014 - 03.2016
- Assisted residents with cooking, ensuring their daily medications were prepared, along with cleaning, and activities for that day.
Certified nursing assistant
Sanford Health
12.2013 - 02.2014
- Worked with people who have dementia, and or Alzheimer's
- Would assist residents with getting up, reminding them of their life each day
- Would help them too activities and trips and would assist them with getting ready for bed at night
Certified nursing assistant
Good Samaritan Society
08.2011 - 11.2012
- Assist residents with getting dressed, exercise, anything a resident may need.
- Assisted with activities such as bingo, singalongs, reading the newspaper in the morning and just being part of their families.
- Assisted residents to bed at night as needed.
Education
BBA - HIM
SNHU Southern
Manchester NH 06.2024
Associate of Applied Science - Health Information Technology
Rasmussen University
Moorhead, MN06.2021
Skills
- Ten years of experience with Epic
- Three years OnBase experience
- Advanced computer skills
- Strong team and communication skills
- Hard worker and enjoy working with people
- Self-motivated and driven to do the best that I can
- Efficient with Epic registries and Panels
- Proficient with Microsoft programs such as Excel and Word
Goals
I am currently enrolled for a masters degree in Information Technology with a concentration in Healthcare Informatics to start in the Fall of 2024 at Southern New Hampshire University.
Certification
Registered Health Information Administrator RHIA
Timeline
Health Information Managment Assistant Supervisor
Mayo Clinic
05.2022 - Current
Health Information Management Services (HIMS)
Mayo Clinic
05.2021 - 05.2022
Panel Assistant
Sanford Health
06.2018 - 05.2021
Pharmacy Technician
Sanford Health
04.2017 - 06.2018
Universal worker
Good Samaritan Society Senior Services
11.2014 - 03.2016
Certified Nursing Assistant
Sanford Health
02.2014 - 04.2017
Certified nursing assistant
Sanford Health
12.2013 - 02.2014
Certified nursing assistant
Good Samaritan Society
08.2011 - 11.2012
BBA - HIM
SNHU Southern
Associate of Applied Science - Health Information Technology
Rasmussen University
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