Jedidiah Hewitt
Baxter
Summary
Certified IT Support Specialist with hands-on knowledge in troubleshooting hardware/software installation and customer-focused support. Experienced in customer service and operations across retail healthcare and facilities roles. Currently advancing IT expertise through CompTIA Networking studies. Seeking an entry-level IT Support or Help Desk position to apply technical skills and deliver effective solutions.
Hardworking I.t skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Linen Service Specialist
AdventHealth Waterman
09.2023 - Current
- Managed inventory collection and distribution of hospital linens to ensure availability for medical staff.
- Operated equipment and maintained sanitation standards in a fast-paced healthcare environment.
- Collaborated with cross-functional teams to streamline workflow and meet operational needs.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
Cashier
Walmart Supercenter
09.2022 - 11.2023
- Operated point-of-sale systems processed transactions and resolved customer inquiries.
- Assisted with troubleshooting of registers and scanning equipment to minimize service interruptions.
- Maintained a clean and organized checkout area to enhance customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certification -
Penn Foster College
Foster, Penn01.2024
High School Diploma -
Tavares High School
Tavares, FL06-2023
Skills
- Windows
- Microsoft 365
- Active Directory
- Adaptability
- MacOS
- Cross-functional coordination
- Client retention strategies
- Account updating
- Complaint resolution
- Scheduling
- Punctuality and reliability
- Problem-solving
- Exchange coordination
- Problem resolution
- Microsoft PowerPoint
- Microsoft Excel
- Customer service
- System implementation
- Refund management
- Microsoft Office Suite
- Team development
Certification
IT Support Specialist Certification
Languages
English
Timeline
Linen Service Specialist
AdventHealth Waterman
09.2023 - Current
Cashier
Walmart Supercenter
09.2022 - 11.2023
Certification -
Penn Foster College
High School Diploma -
Tavares High School