Jeff Henriksen
Winona,MN
Summary
Dynamic sales leader with extensive experience at MarketBound, Inc., excelling in training and mentoring teams to enhance customer service and drive revenue growth. Proven expertise in project management and strategic vendor negotiations, fostering strong relationships to secure competitive pricing. Committed to delivering exceptional client satisfaction and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Director of Sales and Service
MarketBound, Inc.
2009 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared sales presentations for clients showing success and credibility of products.
Field Sales and Service Manager
MarketBound
2001 - 2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Buyer
United Building Centers
1997 - 2001
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Established relationships with vendors to secure competitive pricing and discounts.
- Negotiated contracts with vendors for cost-effective purchasing terms.
Field Merchandiser
United Building Centers
1994 - 1997
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Built fixtures according to plan to effectively display new store merchandise.
- Developed visual merchandising plans and strategies to promote store offerings.
Education
Bachelor of Science - Business Administration
Winona State University
Winona, MN08-1994
Skills
- Staffing coordination
- Training and mentoring
- Microsoft outlook, word, and Excel
- Product knowledge
- Project management
- Meticulous attention to detail
- Purchasing and procurement
- Schedule management
Timeline
Director of Sales and Service
MarketBound, Inc.
2009 - Current
Field Sales and Service Manager
MarketBound
2001 - 2008
Buyer
United Building Centers
1997 - 2001
Field Merchandiser
United Building Centers
1994 - 1997
Bachelor of Science - Business Administration
Winona State University
Similar Profiles
Derek BenedictDerek Benedict
Guest Service Leader at Kwik Trip, Inc.Guest Service Leader at Kwik Trip, Inc.
Levi JensenLevi Jensen
Seasonal Associate at WalmartSeasonal Associate at Walmart
Alyssa RonnenbergAlyssa Ronnenberg
Packaging Lead at FastenalPackaging Lead at Fastenal
Chris FlattChris Flatt
National Sales Manager/Director of Sales & Customer Service at Pearl CorporationNational Sales Manager/Director of Sales & Customer Service at Pearl Corporation
Brian CarneyBrian Carney
Director of Sales and Service at Eco-MaxxDirector of Sales and Service at Eco-Maxx