Jeffery Harmon
Corcoran
Summary
Program Manager with extensive experience in project management and customer relationship management at VA Office of Information and Technology. Proven track record in leading cross-functional teams and executing change management strategies. Skilled in scope negotiation and budget management, enhancing project delivery efficiency and stakeholder satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
VA Office of Information and Technology
Corcoran
01.2022 - Current
- Lead client meetings to define project scope, ensuring alignment and clarity.
- Oversee SOW preparation, enhancing accuracy in technical documentation.
- Coordinate resources and vendors, ensuring timely project delivery.
- Monitor project performance, achieving financial targets.
- Foster strong client relationships for seamless project execution.
- Developed and implemented performance tracking systems, providing actionable insights that optimized project adjustments and outcomes.
- Coordinated cross-functional teams and vendors, ensuring timely project delivery and strengthening accountability across all stakeholders.
- Executed meticulous oversight of SOW preparation, enhancing technical documentation accuracy and improving project delivery timelines.
- Cultivated a collaborative team environment, fostering open communication that significantly improved project management effectiveness.
- Spearheaded project scopes, resulting in enhanced clarity and alignment, leading to improved stakeholder satisfaction and project success.
- Implemented a data-driven performance tracking system, yielding actionable insights that informed strategic project adjustments and enhanced outcomes.
Program Manager / Senior Scrum Master
VA Office of Information and Technology
Corcoran
08.2019 - 01.2022
- Led COVID-19 projects with CDC and VA, resolving issues swiftly and efficiently.
- Transitioned VDIF projects from GitHub to Jira, enhancing team productivity.
- Guided scrum teams in migrating VA products to Cerner EHR, improving system reliability.
- Addressed project challenges, ensuring customer satisfaction and project continuity.
- Orchestrated the transition of VDIF projects from GitHub to Jira, enhancing project tracking and improving team efficiency.
- Mentored and trained project managers and scrum masters, fostering a collaborative environment that encouraged professional growth.
- Implemented streamlined processes for COVID-19 projects, ensuring timely delivery and effective coordination with the CDC.
- Analyzed customer concerns during high-pressure projects, developing solutions that strengthened stakeholder trust and satisfaction.
- Managed the migration of VA products from legacy EHR systems to the new Cerner platform, ensuring compliance and operational continuity.
- Implemented streamlined processes for COVID-19 projects, ensuring timely delivery and effective coordination with the CDC.
Senior Project Manager
Apple
Austin
12.2018 - 07.2019
- Established PMO procedures, enhancing project efficiency and communication.
- Developed a new Project Life Cycle Methodology, improving project tracking.
- Defined project phases and documentation, streamlining project management.
- Created training materials for onboarding, supporting continuous learning.
- Conducted Gap Analysis, identifying areas for process improvement.
- Spearheaded the implementation of a new project management framework, enhancing team efficiency and driving project completion rates to unprecedented levels.
- Developed a dynamic project dashboard, enabling real-time tracking and reporting, which significantly improved stakeholder visibility and decision-making.
- Conducted comprehensive gap analysis to identify process inefficiencies, leading to strategic enhancements that streamlined operations and reduced project delays.
- Fostered cross-functional collaboration by establishing clear communication protocols, resulting in improved project alignment and shared accountability among teams.
- Provided mentorship and training to junior project managers, cultivating a culture of continuous learning and enhancing team capabilities.
- Orchestrated the implementation of a revised project lifecycle, enhancing tracking and driving significant improvements in project delivery times.
Senior Project Manager
VA Financial Service Center
Austin
02.2018 - 12.2018
- Led a team of Project Managers to enhance nine service areas, improving operational efficiency.
- Guided dual operations and process improvements, achieving measurable results in service delivery.
- Utilized extensive knowledge of FSC financial systems to streamline processes and stakeholder engagement.
- Applied analytical tools to optimize systems and stakeholder management, driving project success.
- Provided leadership during a system transition, ensuring seamless integration and team adaptation.
- Led cross-functional teams to enhance project delivery timelines, achieving substantial improvements in operational efficiency across nine service areas.
- Implemented streamlined processes for business operations, ensuring compliance with financial systems and significantly improving service quality.
- Coordinated with stakeholders to align project objectives with the enterprise roadmap, fostering strong partnerships and shared goals.
- Utilized advanced analysis tools to assess organizational workflows, resulting in optimized systems and enhanced stakeholder engagement.
- Provided mentorship and guidance during the transition to a new system integrator, ensuring team cohesion and morale throughout the process.
- Spearheaded a project management initiative, leading to marked gains in service efficiency across multiple departments.
Senior Project Manager
Dell
Round Rock
03.2017 - 12.2017
- Led change management for new HR platform, enhancing global efficiency and readiness.
- Managed RAID tool, ensuring timely risk and issue resolution for seamless project delivery.
- Developed executive presentations, facilitating strategic decision-making and alignment.
- Coordinated global training rollout, boosting user adoption and system integration.
- Collaborated on employee lifecycle insights, improving HR process understanding and impact.
- Led the implementation of change management strategies for a new HR platform, achieving seamless transitions and enhancing user adoption.
- Analyzed RAID reporting metrics to identify potential risks, resulting in proactive mitigation strategies that safeguarded project timelines.
- Fostered partnerships with cross-functional teams to streamline the employee lifecycle process, driving noticeable improvements in operational efficiency.
- Facilitated comprehensive training sessions for global teams, empowering staff with the knowledge needed to effectively utilize the new HR system.
- Developed engaging communication decks for Global Executives, enhancing stakeholder buy-in and promoting clarity around project objectives.
- Orchestrated project timelines and resource allocation, ensuring on-time delivery and achieving substantial improvements in team productivity.
Project Management Consultant
HP
Austin
10.2016 - 01.2017
- Managed server assessments for tax hold in divestiture, ensuring compliance and efficiency.
- Collaborated with architects to define technical needs for seamless server migration.
- Crafted project scope, schedule, and risk plans, enhancing project clarity and execution.
- Orchestrated server assessments during a divestiture, ensuring compliance and timely identification of assets, which minimized financial risk.
- Analyzed technical requirements with architectural teams, streamlining server migration processes and enhancing project clarity.
- Developed comprehensive project scope and schedules, enabling efficient resource allocation and proactive risk management strategies.
- Fostered cross-functional collaboration among teams, resulting in improved communication and shared accountability for project success.
- Provided guidance to junior team members, promoting a collaborative environment that encouraged knowledge sharing and skill development.
- Led server assessments for tax hold in divestiture, ensuring compliance and reducing potential financial liabilities.
Education
Bachelor of Science Degree - Marine Science Chemistry
Eckerd College
St. Petersburg, FLSkills
- Project management and program management
- Scrum master and SAFe agilist
- Change and risk management
- Customer relationship management
- Scope negotiation and budget management
Certification
- Project Management Professional at Project Management Institute (2009-06 - Present)
- Certified Scrum Master at Scrum Alliance (2015-07 - Present)
- SAFe Agilist at Scaled Agile (2013-01 - Present)
- SAFe Product Owner / Product Manager at Scaled Agile (2021-11 - Present)
- SAFe Agile Product Manager at Scaled Agile (2025-01 - Present)
Languages
English Native
Additional information
Software Skills: Jira, GitHub, TFS, MS Project, MS Project Server, OmniPlan, SharePoint, MS Visio, PowerPoint, Excel, Word
Timeline
Program Manager
VA Office of Information and Technology
01.2022 - Current
Program Manager / Senior Scrum Master
VA Office of Information and Technology
08.2019 - 01.2022
Senior Project Manager
Apple
12.2018 - 07.2019
Senior Project Manager
VA Financial Service Center
02.2018 - 12.2018
Senior Project Manager
Dell
03.2017 - 12.2017
Project Management Consultant
HP
10.2016 - 01.2017
Bachelor of Science Degree - Marine Science Chemistry
Eckerd College
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