Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional information
Timeline
Generic

Jeffery Harmon

Corcoran

Summary

Program Manager with extensive experience in project management and customer relationship management at VA Office of Information and Technology. Proven track record in leading cross-functional teams and executing change management strategies. Skilled in scope negotiation and budget management, enhancing project delivery efficiency and stakeholder satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Manager

VA Office of Information and Technology
Corcoran
01.2022 - Current
  • Lead client meetings to define project scope, ensuring alignment and clarity.
  • Oversee SOW preparation, enhancing accuracy in technical documentation.
  • Coordinate resources and vendors, ensuring timely project delivery.
  • Monitor project performance, achieving financial targets.
  • Foster strong client relationships for seamless project execution.
  • Developed and implemented performance tracking systems, providing actionable insights that optimized project adjustments and outcomes.
  • Coordinated cross-functional teams and vendors, ensuring timely project delivery and strengthening accountability across all stakeholders.
  • Executed meticulous oversight of SOW preparation, enhancing technical documentation accuracy and improving project delivery timelines.
  • Cultivated a collaborative team environment, fostering open communication that significantly improved project management effectiveness.
  • Spearheaded project scopes, resulting in enhanced clarity and alignment, leading to improved stakeholder satisfaction and project success.
  • Implemented a data-driven performance tracking system, yielding actionable insights that informed strategic project adjustments and enhanced outcomes.

Program Manager / Senior Scrum Master

VA Office of Information and Technology
Corcoran
08.2019 - 01.2022
  • Led COVID-19 projects with CDC and VA, resolving issues swiftly and efficiently.
  • Transitioned VDIF projects from GitHub to Jira, enhancing team productivity.
  • Guided scrum teams in migrating VA products to Cerner EHR, improving system reliability.
  • Addressed project challenges, ensuring customer satisfaction and project continuity.
  • Orchestrated the transition of VDIF projects from GitHub to Jira, enhancing project tracking and improving team efficiency.
  • Mentored and trained project managers and scrum masters, fostering a collaborative environment that encouraged professional growth.
  • Implemented streamlined processes for COVID-19 projects, ensuring timely delivery and effective coordination with the CDC.
  • Analyzed customer concerns during high-pressure projects, developing solutions that strengthened stakeholder trust and satisfaction.
  • Managed the migration of VA products from legacy EHR systems to the new Cerner platform, ensuring compliance and operational continuity.
  • Implemented streamlined processes for COVID-19 projects, ensuring timely delivery and effective coordination with the CDC.

Senior Project Manager

Apple
Austin
12.2018 - 07.2019
  • Established PMO procedures, enhancing project efficiency and communication.
  • Developed a new Project Life Cycle Methodology, improving project tracking.
  • Defined project phases and documentation, streamlining project management.
  • Created training materials for onboarding, supporting continuous learning.
  • Conducted Gap Analysis, identifying areas for process improvement.
  • Spearheaded the implementation of a new project management framework, enhancing team efficiency and driving project completion rates to unprecedented levels.
  • Developed a dynamic project dashboard, enabling real-time tracking and reporting, which significantly improved stakeholder visibility and decision-making.
  • Conducted comprehensive gap analysis to identify process inefficiencies, leading to strategic enhancements that streamlined operations and reduced project delays.
  • Fostered cross-functional collaboration by establishing clear communication protocols, resulting in improved project alignment and shared accountability among teams.
  • Provided mentorship and training to junior project managers, cultivating a culture of continuous learning and enhancing team capabilities.
  • Orchestrated the implementation of a revised project lifecycle, enhancing tracking and driving significant improvements in project delivery times.

Senior Project Manager

VA Financial Service Center
Austin
02.2018 - 12.2018
  • Led a team of Project Managers to enhance nine service areas, improving operational efficiency.
  • Guided dual operations and process improvements, achieving measurable results in service delivery.
  • Utilized extensive knowledge of FSC financial systems to streamline processes and stakeholder engagement.
  • Applied analytical tools to optimize systems and stakeholder management, driving project success.
  • Provided leadership during a system transition, ensuring seamless integration and team adaptation.
  • Led cross-functional teams to enhance project delivery timelines, achieving substantial improvements in operational efficiency across nine service areas.
  • Implemented streamlined processes for business operations, ensuring compliance with financial systems and significantly improving service quality.
  • Coordinated with stakeholders to align project objectives with the enterprise roadmap, fostering strong partnerships and shared goals.
  • Utilized advanced analysis tools to assess organizational workflows, resulting in optimized systems and enhanced stakeholder engagement.
  • Provided mentorship and guidance during the transition to a new system integrator, ensuring team cohesion and morale throughout the process.
  • Spearheaded a project management initiative, leading to marked gains in service efficiency across multiple departments.

Senior Project Manager

Dell
Round Rock
03.2017 - 12.2017
  • Led change management for new HR platform, enhancing global efficiency and readiness.
  • Managed RAID tool, ensuring timely risk and issue resolution for seamless project delivery.
  • Developed executive presentations, facilitating strategic decision-making and alignment.
  • Coordinated global training rollout, boosting user adoption and system integration.
  • Collaborated on employee lifecycle insights, improving HR process understanding and impact.
  • Led the implementation of change management strategies for a new HR platform, achieving seamless transitions and enhancing user adoption.
  • Analyzed RAID reporting metrics to identify potential risks, resulting in proactive mitigation strategies that safeguarded project timelines.
  • Fostered partnerships with cross-functional teams to streamline the employee lifecycle process, driving noticeable improvements in operational efficiency.
  • Facilitated comprehensive training sessions for global teams, empowering staff with the knowledge needed to effectively utilize the new HR system.
  • Developed engaging communication decks for Global Executives, enhancing stakeholder buy-in and promoting clarity around project objectives.
  • Orchestrated project timelines and resource allocation, ensuring on-time delivery and achieving substantial improvements in team productivity.

Project Management Consultant

HP
Austin
10.2016 - 01.2017
  • Managed server assessments for tax hold in divestiture, ensuring compliance and efficiency.
  • Collaborated with architects to define technical needs for seamless server migration.
  • Crafted project scope, schedule, and risk plans, enhancing project clarity and execution.
  • Orchestrated server assessments during a divestiture, ensuring compliance and timely identification of assets, which minimized financial risk.
  • Analyzed technical requirements with architectural teams, streamlining server migration processes and enhancing project clarity.
  • Developed comprehensive project scope and schedules, enabling efficient resource allocation and proactive risk management strategies.
  • Fostered cross-functional collaboration among teams, resulting in improved communication and shared accountability for project success.
  • Provided guidance to junior team members, promoting a collaborative environment that encouraged knowledge sharing and skill development.
  • Led server assessments for tax hold in divestiture, ensuring compliance and reducing potential financial liabilities.

Education

Bachelor of Science Degree - Marine Science Chemistry

Eckerd College
St. Petersburg, FL

Skills

  • Project management and program management
  • Scrum master and SAFe agilist
  • Change and risk management
  • Customer relationship management
  • Scope negotiation and budget management

Certification

  • Project Management Professional at Project Management Institute (2009-06 - Present)
  • Certified Scrum Master at Scrum Alliance (2015-07 - Present)
  • SAFe Agilist at Scaled Agile (2013-01 - Present)
  • SAFe Product Owner / Product Manager at Scaled Agile (2021-11 - Present)
  • SAFe Agile Product Manager at Scaled Agile (2025-01 - Present)

Languages

English Native

Additional information

Software Skills: Jira, GitHub, TFS, MS Project, MS Project Server, OmniPlan, SharePoint, MS Visio, PowerPoint, Excel, Word

Timeline

Program Manager

VA Office of Information and Technology
01.2022 - Current

Program Manager / Senior Scrum Master

VA Office of Information and Technology
08.2019 - 01.2022

Senior Project Manager

Apple
12.2018 - 07.2019

Senior Project Manager

VA Financial Service Center
02.2018 - 12.2018

Senior Project Manager

Dell
03.2017 - 12.2017

Project Management Consultant

HP
10.2016 - 01.2017

Bachelor of Science Degree - Marine Science Chemistry

Eckerd College
Jeffery Harmon