Jeffie Davis III
Woodbury
Summary
I am a logistics and supply chain manager focused on customer satisfaction. I am skilled at fostering collaborative environments for team success. I partner with stakeholders to ensure contract compliance and optimize ROI. Known for my professionalism and commitment to growth, I implement lean processes effectively. I seek an organization that values community support, where I can work hard and find fulfillment. As a results-oriented manager, I am dedicated to continuous improvement and achieving impactful business outcomes while energizing teams to reach ambitious goals.
Overview
8
8
years of professional experience
Work History
Logistics Yard Operations Manager
TARGET
01.2022 - Current
- Set ambitious expectations and objectives for team members, resulting in an exemplary yearly safety rate of 0.67%, far exceeding a target of 5%.
- Honored with the prestigious 4th Quarter Manager Award in 2023 by peers and executive leadership for outstanding performance.
- Achieved the network's pinnacle on-time arrival goal of 98% or higher for two consecutive years, solidifying operational excellence.
- Promoted a culture of continuous improvement within the team through regular feedback sessions, collaborative problem-solving efforts, and open lines of communication.
Sortation Center Operations Manager
Target
01.2021 - 01.2022
- Crafted and executed innovative strategies that enhanced overall distribution center efficiency and performance.
- Acted as a vital liaison between headquarters and the sortation center during pivotal transitions and implementations.
- Facilitated seamless communication across departments to ensure timely order status updates and proactively address potential delays.
Contact Center Supervisor
ALLINA HEALTH
01.2019 - 01.2021
- Expertly resolved escalated customer complaints with professionalism and a calm demeanor, fostering a customer-centric culture.
- Cultivated a vibrant work environment that inspired teamwork, motivation, and high employee satisfaction levels.
- Implemented impactful call-handling strategies that reduced average call duration by an impressive 4 minutes across all departments.
Supervisor Clinical Review PBM Government Program
PRIME THERAPEUTICS
01.2017 - 01.2019
- Led the successful implementation of new clients and clinical programs, ensuring the highest standards of quality through diligent performance monitoring.
- Managed large, complex data sets to identify business needs and improve operations.
- Achieved a remarkable reduction in after-call work time, reaching just 30 seconds against a target of 3 minutes.
Education
Human Services
Waldorf
Forest City, IASkills
- Expert in Supply Chain Optimization
- Skilled in Managing Client Accounts
- Effective Listening
- Expertise in Business Forecasting
- Effective Verbal Communication
- Adaptable to Change
- Informed Decision-Making
- Client Relationship Development
- Strong Vendor Relations Management
- Dedicated to Staff Development
- Skilled in Lean Implementation
- Consistent Dependability
Timeline
Logistics Yard Operations Manager
TARGET
01.2022 - Current
Sortation Center Operations Manager
Target
01.2021 - 01.2022
Contact Center Supervisor
ALLINA HEALTH
01.2019 - 01.2021
Supervisor Clinical Review PBM Government Program
PRIME THERAPEUTICS
01.2017 - 01.2019
Human Services
Waldorf
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