Jeffrey Fix
Apple Valley
Summary
Dynamic professional with a proven track record of excelling in sales and customer service. Skilled in strategic planning and conflict resolution, I enhanced customer loyalty and drove revenue growth through tailored solutions and effective upselling techniques. Committed to continuous improvement and team development, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Inside Sales RbA Agent
Anderson Windows
Bayport
01.2020 - 10.2025
- Delivered exceptional customer service, resolving inquiries and issues promptly to enhance satisfaction of the homeowner.
- Developed product knowledge to provide tailored solutions, increasing customer engagement and loyalty.
- Implemented sales strategies that improved upselling techniques, contributing to overall revenue growth.
- Delivered exceptional service by consistently meeting or exceeding performance metrics.
Office Manager
Philos Mechanical LLC
Lakeville
01.2017 - 01.2020
- Managed a team of over twenty technicians and all of the purchasing on a daily basis
- Provided weekly accounting reports on profitability broken down per job site
- In charge of weekly payroll for Philos Mechanical as well as Agape Mechanical
- Worked with vendors on a daily basis to keep and maintain a positive working environment
- Obtained current licenses, permits, tabs as well as other car maintenance issues regularly
Ocean Export Lead
Geodis Wilson
Mendota Heights
01.2016 - 01.2017
- Oversaw the highest volume client account within designated territory which generated over $5K in monthly revenue
- Managed contracts worth $500K annually, led quarterly reviews and improved cash flow by 150%
- Reduced costs and ensured quality levels by creating and implementing strategic plans to move goods between countries
- Supervised a team of four personnel; delegated responsibilities and evaluated performance
- Identified key areas for improvements by conducting cost and profit analysis
- Delivered comprehensive and accurate quotes through work with sales assistants and clients
General Manager
Smashburger
Roseville
01.2015 - 01.2016
- Managed high-volume kitchens and improving all controllable costs thereby maximizing the establishment's financial performance
- Developed service standards and training manuals for all food and beverage employees
- Hire/Fire/Training of over 100 employees (Safe Serve, Krono's, FDA, T.I.P.S)
- Successfully increased food and beverage revenue by 10% as a direct result of newly implemented inventory
- Accountable for achieving budgeted revenues and profits and maintain the operational and service standards
- Determined and maintained strategic initiatives to achieve a high level of guest satisfaction
Education
Some College (No Degree) -
Inver Hills Community College
Inver Grove HeightsSkills
- Data entry and Microsoft Office Suite
- Windows operating systems
- Adobe software proficiency
- Coaching and mentoring
- Conflict resolution
- Operations management
- Strategic planning
- Relationship management
- Problem solving
- Vendor management
- Team development
- Executive communications
- Process facilitation
- Sales and logistics
- Continuous improvement strategies
- Value analysis and purchase planning
- Project management and customer service
References
References: Available upon request.
Timeline
Inside Sales RbA Agent
Anderson Windows
01.2020 - 10.2025
Office Manager
Philos Mechanical LLC
01.2017 - 01.2020
Ocean Export Lead
Geodis Wilson
01.2016 - 01.2017
General Manager
Smashburger
01.2015 - 01.2016
Some College (No Degree) -
Inver Hills Community College