Jeffrey M. Laden
Winona
Summary
Dynamic and results-oriented professional with extensive experience in transportation and logistics, notably with Uber Eats. Excelled in route planning and customer service, ensuring timely deliveries and high satisfaction. Demonstrated proficiency in navigational systems and exceptional problem-solving abilities. Achieved a consistent record of punctuality, contributing to a significant increase in on-time customer shipments.
Overview
15
15
years of professional experience
Work History
Cook
Hy Vee
Winona, MN
01.2025 - Current
- Prepared diverse menu items in accordance with customer preferences and dietary restrictions.
- Maintained high standards of food safety and sanitation to ensure compliance with health regulations.
- Collaborated with kitchen team to streamline operations and improve meal preparation efficiency.
- Trained new staff on cooking techniques, kitchen equipment usage, and safety protocols.
Driver
Uber Eats
Anchorage, AK
08.2021 - Current
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Verified the contents of inventory loads against shipping papers.
- Saved fuel by leveraging GPS to identify faster routes.
- Secured merchandise, avoiding damage during transportation.
- Kept accurate records of deliveries and customer signatures.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Assistant Manager
Cenex
Saint Charles, MN
03.2020 - 07.2021
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular performance reviews for employees to identify areas of improvement.
Dispatcher/driver
Groome Transportation
Rochester, MN
02.2018 - 10.2020
- Answered customer requests with information about product availability, shipping information and status updates.
- Worked with routing specialists, route managers and service department to optimize routes.
- Identified locations and needs of callers to accurately send assistance.
- Recorded and maintained files or records of customer requests, work or services performed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Updated records of driver locations, delays, and cancellations.
Taxi Driver/Dispatcher
Yellow Cab
Rochester, MN
03.2014 - 02.2018
- Transported passengers, dispatched reservation calls
- Kept accurate records of mileage, fares, and daily expenses.
- Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Provided information about local areas such as points of interest or current or upcoming events when requested by customers.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Performed basic vehicle maintenance checks to ensure safety and reliability.
- Delivered packages upon request when not transporting passengers.
- Resolved fare disputes diplomatically, maintaining a positive company image.
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
- Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Assisted other drivers in need of help whenever possible.
- Responded to specific locations at designated times to handle customer reservations.
- Provided door-to-door service for passengers in a safe and courteous manner.
Operator/Intake
Plainview Milk Products
Plainview, MN
03.2011 - 03.2014
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Set up and operated production machinery according to specific standards and protocols of company.
- Monitored and adjusted machine operations as needed for quality assurance.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Performed routine maintenance on equipment to ensure optimal performance.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Used hand trucks and forklifts to unload, load and transport items.
- Checked control panel and gauges during equipment operation.
- Inspected finished products to verify conformity to quality standards.
- Used daily system logs to document production information, discussing issues with management.
- Learned and followed safety and emergency procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Met or exceeded target for on-time customer shipments.
Education
High School Diploma -
Farmington High school
Farmington, MN06.1994
Skills
- Passenger transportation
- Delivery pickup
- Load monitoring
- Daily logging
- City and non-city driving
- Route determination
- Navigational systems and GPS
- Time management
- Attention to detail
- Route planning
- Defensive driving
- Transportation
- Safe driving techniques
- Clean driving record
- Customer service
- Equipment operation
- Punctuality
- Patience and tact
- Problem-solving
References
- Shannon Grabau, Manager, Cenex, Saint Charles, MN, 507-258-0798
- Chris Davis, former co-worker, Cenex, Saint Charles, MN, 507-508-8881
- Deanna Hughes, Manager, A&W, Saint Charles, MN, 507-208-5962
Timeline
Cook
Hy Vee
01.2025 - Current
Driver
Uber Eats
08.2021 - Current
Assistant Manager
Cenex
03.2020 - 07.2021
Dispatcher/driver
Groome Transportation
02.2018 - 10.2020
Taxi Driver/Dispatcher
Yellow Cab
03.2014 - 02.2018
Operator/Intake
Plainview Milk Products
03.2011 - 03.2014
High School Diploma -
Farmington High school