Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeffrey Truong

Delano,Mn

Summary

Dynamic retail professional with exceptional leadership and strong decision-making skills, honed at Macy. Proven track record in enhancing customer satisfaction through effective problem-solving and team management. Adept at utilizing point-of-sale systems to streamline operations, while fostering a collaborative environment that drives repeat business and elevates the shopping experience.

Experienced with managing service operations and leading teams to deliver outstanding customer service. Utilizes effective team training and conflict resolution techniques to maintain high standards. Track record of operational efficiency and customer satisfaction.

Professional hospitality leader prepared for this role. Strong focus on team collaboration and achieving results. Proven skills in managing staff, ensuring exceptional service, and adapting to changing needs. Reliable and highly motivated with commitment to excellence in customer satisfaction.

Knowledgeable Desired Position with strong background in leading service teams to provide exceptional customer experiences. Successfully managed high-volume events and consistently ensured smooth operations. Demonstrated expertise in team training and conflict resolution.

Overview

4
4
years of professional experience

Work History

At Your Service Captain

Macy
10.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Increased repeat business with personalized attention to guest preferences and proactive problemsolving.
  • Resolved escalated customer complaints diplomatically, turning potentially negative experiences into positive ones through attentive listening and swift action.
  • Collaborated with other departments within the establishment to uphold consistent brand standards across all areas of guest interaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
  • Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
  • Coordinated associate schedules and daily task assignments for optimal coverage during peak shopping hours.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Optimized staff allocation during high-demand periods, ensuring smooth customer flow and minimal wait times.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Toys R Us Champion

Macy
10.2022 - 02.2023
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

At Your Service Associate

Macys Department Store
03.2022 - 10.2022
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Worked effectively in fast-paced environments.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Retail Associate

Amazon 4 Star Retail
03.2021 - 02.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Osseo Senior High
Osseo, MN

Skills

  • Strong decision-making
  • Exceptional leadership
  • Team management
  • Staff scheduling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Conflict resolution
  • Point of sale POS software

Languages

Vietnamese
Native or Bilingual

Timeline

At Your Service Captain

Macy
10.2023 - Current

Toys R Us Champion

Macy
10.2022 - 02.2023

At Your Service Associate

Macys Department Store
03.2022 - 10.2022

Retail Associate

Amazon 4 Star Retail
03.2021 - 02.2022

Osseo Senior High

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Jeffrey Truong