Jeffrey Young

• Facilitated channel engagement to support territory sales goals.
• Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
• Cultivated and developed strategic partnerships to build assigned territory.
• Developed solid working knowledge of products to understand benefits to potential customers.
• Coordinated sales activities with partners and resellers to identify and close new business.
• Developed solutions with partners to aid in winning new business.

Facilitated Pre-sales Discovery meetings to assess customer technology requirements while planning for future strategic direction and evolution of customer networks.

• Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining a focus on quality control throughout all stages of delivery.
• Developed custom solution proposals for clients by conducting in-depth needs assessments, resulting in tailored offerings that addressed unique challenges and delivered measurable results.
• Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.

• Delivered exceptional customer service by addressing concerns promptly and professionally.
• Coordinated with colleagues across departments to facilitate smooth transitions during client onboarding processes.
• Assisted in the development of new products and services, contributing to increased revenue growth.
• Managed a diverse portfolio of clients, maintaining strong professional relationships and high levels of satisfaction.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Serviced existing accounts on regular basis to maximize revenue.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Tracked customer and supply chain details for precise and timely fulfillment.

• Conducted regular site meetings with team members, fostering Teamwork and open communication channels for efficiency, problem-solving, and attainment updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Developed strong relationships with local businesses requiring automotive services through consistent communication, special pricing programs and priority service.
• Interviewed, hired, and trained new workers.
• Financial profit planning and responsibility for target attainment.
• Monitored, coached, and supervised teams of 15-20 employees.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.