Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jekshan Sasikumar

Apple Valley

Summary

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Overview

2
2
years of professional experience

Work History

CSM - Customer Service Manager

Jerry's Enterprise Inc
10.2022 - Current
  • Delivered exceptional service to over 50 customers daily, effectively resolving complaints and enhancing customer satisfaction
  • Processed approximately 200 transactions per shift with precise cash handling and accurate register balancing
  • Supervised and coordinated a team of five floor associates, ensuring optimal store operations and efficient task delegation
  • Trained new hires on cash register usage, customer service principles, and company protocols
  • Maintained inventory standards by restocking and organizing product displays across multiple departments
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Bachelor of Arts - Computer Science

University of Minnesota
Minneapolis, MN
06-2027

Skills

  • Experienced Python Developer
  • Proficient in Java
  • Excel Proficiency
  • Team Leadership
  • Effective Communication
  • Cross-Functional Collaboration
  • Customer Engagement
  • Strategic Problem-Solving
  • Training and mentoring

Timeline

CSM - Customer Service Manager

Jerry's Enterprise Inc
10.2022 - Current

Bachelor of Arts - Computer Science

University of Minnesota

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Jekshan Sasikumar