Jemeca Stokes
Prior Lake
Summary
Diligent worker focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dependable Personal Care Assistant eager to apply aptitude for organizing and managing client daily activities, nutrition needs and appointments. Well-versed in medication administration and basic medical care.
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Experienced in managing high-volume communication, effectively directing calls and correspondence to appropriate personnel while maintaining a professional demeanor. Demonstrated ability to liaise with various stakeholders, ensuring alignment with management's needs and specifications. Proficient in documentation and reporting, contributing to organized office operations and supporting business objectives. Skills in negotiation and customer communication align with the requirements for a Collections Agent role, facilitating effective debt recovery and payment processing.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Owner
Legacy House Of Beauty
09.2017 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Received and routed business correspondence to correct departments and staff members.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Corresponded with clients through email, telephone or postal mail.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Personal Care Assistant
Lamn Care LLC ( Agape Health Care)
11.2013 - Current
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Scheduled daily and weekly care hours for client case load
- Used Microsoft windows and apple software to maintain records of services performed and apparent condition of patients
- Completed regular check-ins and progress report for each client
- Documented vitals, behaviors and medications in client medical records
Receptionist
Americas best hearing
Edina
06.2023 - 02.2024
- Managed front desk operations efficiently, ensuring timely and accurate patient check-ins and appointment scheduling.
- Handled patient inquiries and concerns with professionalism, enhancing overall patient experience and satisfaction.
- Maintained accurate records and documentation of patient interactions, contributing to improved office organization and workflow.
- Coordinated communication between patients and healthcare staff, facilitating effective information exchange and timely follow-up.
- Assisted in processing patient payments, ensuring compliance with billing procedures and minimizing discrepancies.
- Trained new reception staff on office protocols and customer service practices, fostering a collaborative team environment.
- Implemented system improvements to streamline appointment scheduling, resulting in reduced wait times for patients.
- Collaborated with healthcare professionals to manage patient flow, ensuring a seamless and efficient operational environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Collections Agent
Vikings client services
Eden Prairie
03.2020 - 02.2021
- Managed a high volume of accounts, ensuring timely collections through effective communication and negotiation skills.
- Developed and implemented strategies to enhance recovery rates, resulting in improved cash flow for the organization.
- Analyzed customer accounts to identify payment patterns and proactively addressed delinquent accounts to minimize losses.
- Utilized CRM software to track customer interactions and account statuses, ensuring accurate record-keeping and follow-up.
- Conducted regular assessments of collection strategies, recommending adjustments based on industry trends and performance metrics.
- Engaged with clients to resolve disputes and negotiate payment plans, maintaining positive relationships while improving recovery outcomes.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved complex issues that arose during the collections process.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Updated account status records and collection efforts.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Senior Specialist
Target corporate
10.2019 - 01.2020
- Supported department leadership in implementing new policies, procedures and controls.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
Customer Service Representative
Walmart
12.2015 - 07.2016
- Communicated with vendors regarding back order availability, future inventory and special orders
- Responded to customer requests for products, services and company information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management
- Answered customer telephone calls promptly and in appropriate manner
- Educated customers on promotions to enhance sales
- Provided primary customer support to internal and external customers in fast-paced environment
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Sales Associate
Journeys
07.2015 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Maintained records related to sales, returns and inventory availability
- Processed product returns and assisted customers with other selections
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Education
High School Diploma -
Chaska High School
Chaska, MNSkills
- Patient privacy
- Household tasks
- Data entry
- Tactful communication
- Patient assessments
- Technical support
- Good listening skills
- Professional telephone demeanor
- Quick learner
- Inbound and Outbound Calling
- Technical Support
- Money handling abilities
- Account management
- Infection control and aseptic procedures
- Compassionate care
- Critical Thinking
- Direct patient care
- Complaint resolution
- Creative problem solving
- Computer proficient
- Training development aptitude
- Administrative support
- Sales expertise
- Recordkeeping strengths
- Shipping procedures understanding
- Debt recovery
- Payment negotiation
- Customer communication
- Compliance adherence
- CRM software
- Collection strategies
- Financial analysis
- Customer relationship management
- Problem resolution
- Payment processing
- Negotiation skills
- Record keeping
- Client engagement
- Dispute resolution
- High-volume collections
- Customer service
- Reporting and documentation
- Team collaboration
- Negotiation
- Relationship building
- Sales leadership
- Financial planning
- Strategic project planning
- Small business operations
- Business planning
- Profit and loss
- Client service
- Customer relations
- Verbal and written communication
- Social media control
Timeline
Receptionist
Americas best hearing
06.2023 - 02.2024
Collections Agent
Vikings client services
03.2020 - 02.2021
Senior Specialist
Target corporate
10.2019 - 01.2020
Owner
Legacy House Of Beauty
09.2017 - Current
Customer Service Representative
Walmart
12.2015 - 07.2016
Sales Associate
Journeys
07.2015 - 10.2015
Personal Care Assistant
Lamn Care LLC ( Agape Health Care)
11.2013 - Current
High School Diploma -
Chaska High School