Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jemila Tolola

Burnsville

Summary

Dedicated restaurant server with expertise in guest service, cash handling, and training team members. Consistently delivers exceptional dining experiences, ensuring high levels of customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience

Work History

Restaurant Server

Gadaa Restaurant
10.2022 - 09.2025
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, minimizing wait times for guests.
  • Collaborated with kitchen staff to ensure timely and accurate delivery of meals.
  • Trained new servers on menu items, service standards, and restaurant procedures.
  • Handled cash transactions accurately, maintaining financial integrity during shifts.
  • Resolved customer complaints promptly, enhancing overall dining experience.

Housekeeping Room Attendant

Katu Lodge
07.2018 - 09.2022
  • Maintained cleanliness and organization of guest rooms to ensure optimal guest satisfaction.
  • Inspected assigned areas for safety and sanitation compliance, addressing issues promptly.
  • Collaborated with team members to streamline cleaning processes and improve efficiency.
  • Trained new staff on housekeeping procedures and best practices for maintaining standards.

Housekeeper

Amer House
01.2013 - 01.2018
  • Managed daily cleaning operations ensuring high standards of hygiene and cleanliness.
  • Trained new staff on cleaning protocols and safety procedures to ensure compliance.
  • Implemented efficient cleaning schedules optimizing time management and resource allocation.
  • Conducted regular inspections identifying areas for improvement in cleaning practices.

Education

High School Diploma -

Itayya High School
Arssi,Itayya Ethiopia
05-2005

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cleanliness
  • Menu recommendations
  • Cash handling

Accomplishments

  • Supervised team of 4 staff members.
  • Documented and resolved customer complaint which led to customer satisfaction.

Languages

Arabic
Professional Working
Amharic
Native or Bilingual
Oromo
Native or Bilingual

Timeline

Restaurant Server

Gadaa Restaurant
10.2022 - 09.2025

Housekeeping Room Attendant

Katu Lodge
07.2018 - 09.2022

Housekeeper

Amer House
01.2013 - 01.2018

High School Diploma -

Itayya High School
Jemila Tolola