JEN EGGUM
Fergus Falls
Summary
Versatile and results-driven professional with a proven track record in enhancing service delivery and client satisfaction, particularly at MAHUBE-OTWA Community Action Program. Specializes in creating effective partnerships and excelling in documentation and customer service. Demonstrates exceptional teamwork and analytical skills, significantly improving community support and resource accessibility.
Overview
5
5
years of professional experience
Work History
Homeless Aid of Ottertail County
MAHUBE-OTWA
08.2024 - Current
- Lead the direct work assisting with the early identification of Ottertail County families facing housing instability.
- Build relationships and work collaboratively with the Ottertail County School Districts, Human Services, Public Health, MNsure, Child Care Assistance, Energy Assistance, etc.
- Centered on assisting and connecting Ottertail County families with local, private and public benefits/resources that best fit their needs.
- Travel to surrounding schools in Ottertail County providing information regarding our services by giving presentations or creating and handing out print materials such as flyers, brochures, business cards, etc.
- Participate in Ottertail County school events to spread awareness of the Homeless Aid role at MAHUBE-OTWA.
MNsure Assister
MAHUBE-OTWA
11.2023 - Current
- Worked with coworkers/other organizations to complete health insurance applications for Medical Assistance/MN Care
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Managed and coordinated multiple projects while ensuring timely completion
- Troubleshot minor problems and reported larger technical issues.
Intake Navigator
MAHUBE-OTWA
10.2022 - Current
- Kept case files updated, accurate and aligned with company requirements
- Paid attention to monthly budgets to realistically provide appropriate assistance
- Cultivated strong network of providers delivering necessary assistance to Fergus Falls community
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns
- Intervened in crisis situations to obtain support for clients and reduce escalation or reoccurring risks
- Assisted clients with obtaining housing, employment and support resources.
Server & Internal Marketing Support
Steel Wheels
01.2020 - 01.2023
- Integrated Point of Sale system to increase efficiency to improve bottom line
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Assisted with training of new staff members
- Attended company and restaurant required trainings and meetings, improving skills
- Resolved complex technical problems in a timely fashion utilizing problem-solving skills.
Education
Bachelor of Science - Marketing
St. Cloud State University
St Cloud, MN06.2018
Associate of Arts -
Minnesota State University - Mankato
Mankato, MN05.2013
Skills
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Organizational Skills
- Active Listening
- Critical Thinking
- Customer Service
Timeline
Homeless Aid of Ottertail County
MAHUBE-OTWA
08.2024 - Current
MNsure Assister
MAHUBE-OTWA
11.2023 - Current
Intake Navigator
MAHUBE-OTWA
10.2022 - Current
Server & Internal Marketing Support
Steel Wheels
01.2020 - 01.2023
Bachelor of Science - Marketing
St. Cloud State University
Associate of Arts -
Minnesota State University - Mankato
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