Jenilee Hovorka
Warroad
Summary
Proven track record in enhancing workplace culture and boosting sales revenue, as demonstrated at Marvin and Franks Tv-Verizon. Excelled in roles requiring critical thinking and excellent communication, achieving significant improvements in employee retention and customer satisfaction. Skilled in developing impactful training programs and adept at fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Daisy Gardens
Waitress
01.2020 - Current
- Demonstrated self-motivation consistently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Human Resources Business Partner
Marvin
09.2021 - 09.2024
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Reduced employee turnover rates with targeted retention strategies and support systems.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Improved employee retention rates by introducing comprehensive career development
Sales Representative
Franks Tv-Verizon
10.2019 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Human Resources Trainer
Seven Clans Casino
08.2018 - 10.2019
- Conducted regular evaluations of training program effectiveness, utilizing quantitative and qualitative data to inform future iterations and improvements.
- Trained Number staff members to lead new hire orientations and provided ongoing support.
- Promoted diversity and inclusion within the workplace by designing culturally-sensitive training materials that reflected the unique needs of various demographic groups represented within the organization''s staff population.
- Facilitated open communication between employees and management by conducting regular workshops focused on conflict resolution and effective communication skills.
- Enhanced employee performance by developing and implementing comprehensive HR training programs.
- Managed new hire training schedule and updated session rosters.
- Administered and scored aptitude tests as part of candidate evaluation process.
- Provided managers with interviewing, hiring, promotion and termination standards to maintain process consistency.
- Contributed to company handbook and distributed documentation to new hires.
- Led onboarding activities for new employees to provide company introduction and role overviews.
- Handled onboarding background checks and drug screenings.
- Developed and implemented successful onboarding program.
Education
Certificate - Business
Rasmussen University
West Fargo, NDAssociate Degree - Human Resources Development
Rasmussen University
West Fargo, ND05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Time management
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
Timeline
Human Resources Business Partner
Marvin
09.2021 - 09.2024
Daisy Gardens
Waitress
01.2020 - Current
Sales Representative
Franks Tv-Verizon
10.2019 - 08.2021
Human Resources Trainer
Seven Clans Casino
08.2018 - 10.2019
Certificate - Business
Rasmussen University
Associate Degree - Human Resources Development
Rasmussen University
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