Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Lankey

Minneapolis

Summary

Dynamic and results-oriented professional with a proven track record at Aerie By American Eagle, enhancing brand recognition and customer loyalty through exceptional communication and personalized interactions. Skilled in operational efficiency and teamwork, adept at creating positive outcomes in high-stress situations. Demonstrates a strong work ethic and problem-solving abilities, contributing to significant improvements in customer satisfaction and sales performance.

Overview

7
7
years of professional experience

Work History

Production Generalist

HOBO, Incorporated
07.2024 - Current
  • Handle package and product labeling for further production procedures.
  • Clean and prepare previously used materials for recycling.
  • Assist with general warehouse duties as directed.
  • Report to the Packaging Supervisor.

Brand Ambassador/Sales Associate

Aerie By American Eagle
05.2022 - Current
  • Increase positive word-of-mouth referrals through genuine, personalized customer interactions and extensive product knowledge.
  • Enhance brand recognition by assisting with promotional events and engaging customers with product demonstrations.
  • Design, fill, and arrange eye-catching product floorsets to increase sales.
  • Educate consumers about product benefits, leading to increased interest and sales conversions.
  • Engage, educate, and befriend customers to deliver an amazing shopping experience.
  • Communicate product information with confidence and educated consumers about company.
  • Show understanding of customer's personal style and preferences when offering product advice.
  • Approach strangers and interact in natural conversation with goal of developing brand loyalty.
  • Help customers locate products and checked store system for merchandise at other sites.
  • Assist in training new staff members on company policies, product information and sales techniques.

Sales Associate

Arc's Value Village Thrift Store & Donation Center
06.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed customer issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Nursery Attendant

House of Prayer Lutheran Church
09.2017 - 08.2019
  • Created an inclusive environment where every child felt valued and cared for.
  • Maintained open communication with parents.
  • Assisted in maintaining a safe and nurturing environment for children.
  • Contributed to a positive workplace culture by effectively collaborating with colleagues and demonstrating a strong commitment to the nursery''s mission and values.

Education

Bachelor of Arts - Strategic Communications

University of Minnesota - Twin Cities
Minneapolis, MN
01-2026

Skills

  • Operational efficiency
  • Health and safety compliance
  • Positive attitude
  • Teamwork and communication
  • Strong work ethic
  • Problem-solving
  • Following instructions
  • Punctual and reliable
  • Customer service
  • Excellent people skills
  • Verbal/written communication
  • Conflict resolution

Timeline

Production Generalist

HOBO, Incorporated
07.2024 - Current

Brand Ambassador/Sales Associate

Aerie By American Eagle
05.2022 - Current

Sales Associate

Arc's Value Village Thrift Store & Donation Center
06.2019 - 08.2021

Nursery Attendant

House of Prayer Lutheran Church
09.2017 - 08.2019

Bachelor of Arts - Strategic Communications

University of Minnesota - Twin Cities

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Jenna Lankey