Jenna Lysne
Woodbury,MN
Summary
Compassionate Certified Nursing Assistant and Phlebotomist looking to put my credentials and long developed passion for patient care to meaningful use in a healthcare setting
Overview
1
1
year of professional experience
Work History
Client/Patient Service Representative/Clinical Assistant
Summit Orthopedics/Minnesota Occupational Health
10.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Certified Nursing Assistant
Minute Clinic/CVS Health
01.2024 - 08.2024
- Prepared exam rooms for patients, keeping rooms neat and clean.
- Showed patients to exam rooms and documented demographics and insurance information.
- Interviewed patients to obtain chief complaint and measure vital signs, weight, and height.
- Performed point of care testing for strep, flu, COVID, urine pregnancy and other tests depending on scope of practice.
- Updated records in EPIC, carefully protecting patient information and verifying data.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
Certified Nursing Assistant
Suite Living Senior Care
11.2023 - 12.2023
- Built friendly rapport with patients and delivered personalized care.
- Assisted with activities of daily living to improve patient quality of life.
- Transferred patients between beds, wheelchairs and other locations.
- Resolved patient issues by quickly responding to calls and emergencies.
- Supported treatment plans by passing out medication at prescribed times.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Certification - Phlebotomy
Phlebotomy Training Specialists
Oakdale03-2025
Certification - Nursing Assistant
Zandu Health Initiative
Bloomington05.2023
Certification - Business Management
Rasmussen College
Bloomington01.2017
Skills
- BLS and CPR certified
- Medical Terminology
- Attention to detail
- Critical thinking
- Strong communication
- Multitasking
- Direct patient care
- Reliable team player
Timeline
Client/Patient Service Representative/Clinical Assistant
Summit Orthopedics/Minnesota Occupational Health
10.2024 - Current
Certified Nursing Assistant
Minute Clinic/CVS Health
01.2024 - 08.2024
Certified Nursing Assistant
Suite Living Senior Care
11.2023 - 12.2023
Certification - Phlebotomy
Phlebotomy Training Specialists
Certification - Nursing Assistant
Zandu Health Initiative
Certification - Business Management
Rasmussen College
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