Jenna M. Kleffman
Hermantown
Summary
Friendly and reliable college student with strong communication, organization, and problem solving skills. Experienced in providing helpful support in customer focused environments while maintaining accuracy, efficiency, and a positive mindset.
Overview
2026
2026
years of professional experience
Work History
Team Lead Sales Associate
Luann & Carl Munson
06.2023 - 06.2024
- Implemented strategies to meet sales and service goals for long-term lines and short-term promotional products.
- Observed sales team and customer behaviors to minimize shrinkages from misuse or theft.
- Monitored store to assess current needs and delegated assignments to sales staff.
- Trained sales team members in policies, procedures, and strategies for maximizing store profits.
- Used POS system to complete orders and process payments for purchases.
- Supported management in creating enjoyable shopping experiences by expertly handling customer complaints.
- Worked closely with store management to implement new policies, track incidents and resolve employee concerns.
- Handled customer complaints following company procedure.
- Trained junior staff members in proven sales strategies and techniques.
- Led team to exceed sales targets, enhancing overall performance and customer satisfaction.
- Developed training programs for new associates, improving onboarding efficiency and knowledge retention.
- Fostered a collaborative team environment through regular coaching and performance feedback sessions.
- Executed conflict resolution strategies effectively, maintaining a positive shopping experience for customers.
Private Summer Nanny
Kerri Vrey
06.2025 - 08.2025
- Supervised daily activities to ensure safe and engaging learning environments.
- Developed personalized educational plans tailored to individual children's needs and interests.
- Coordinated schedules and transportation for extracurricular activities and playdates.
- Implemented positive behavior management strategies to foster respectful interactions among children.
- Maintained open communication with parents regarding children's progress and wellbeing.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Transported children to and from activities using personal vehicle.
- Identified warning signs of emotional and developmental problems in children.
Babysitter
Families with young children
01.2018 - 01.2025
- Ensured child safety, transported children, prepared bottles, changed diapers, administered medications, communication with parents or guardians, use of interpersonal skills, multitasking and confidence
- Supervised daily activities, ensuring safety and engagement of children in various age groups.
- Developed creative play and educational activities to promote cognitive and social development.
- Resolved conflicts between children through mediation techniques, promoting positive interactions.
- Communicated positively with children and guardians.
- Implemented routines that fostered consistency and stability in children's daily lives.
- Adapted care strategies based on individual child needs, ensuring tailored support for each family member.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
- Negotiated conflict between children, teaching resolution skills and empathy.
Barista
Katie Dague
12.2022 - 11.2023
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Maintained clean workstations to adhere to health and safety guidelines.
- Greeted and interacted with new and regular customers.
- Trained new employees regarding food and drink preparation and store procedures.
- Handled refunds and remade incorrect drinks to improve customer experience.
- Handled and adjusted espresso machines to prepare orders correctly.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste
- Developed strong customer relationships by providing personalized service and addressing inquiries
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Softball Umpire
Hermantown Softball Association
2021 - 2023
- Enforced game rules and regulations to maintain fair play and sportsmanship.
- Collaborated with coaches and players to resolve disputes effectively during games.
- Evaluated player performance, providing constructive feedback to enhance skills.
- Managed game schedules, ensuring timely start and adherence to timelines.
- Implemented conflict resolution techniques to foster positive relationships among participants and parents.
- Developed strong situational awareness skills that allowed for accurate judgment calls under pressure.
- Established rapport with coaches and players, fostering a respectful environment on the field.
- Promoted good sportsmanship among players.
- Officiated softball games to maintain standards of play and to maintain participation with established rules.
Education
High School Diploma -
Hermantown High School
06.2024
Bachelor of Science - Elementary Education
Minnesota State University, Moorhead
Moorhead, MN05-2029
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Active listener
- Cheerful and energetic
- Hard Working
Language
English and American Sign Language
Timeline
Private Summer Nanny
Kerri Vrey
06.2025 - 08.2025
Team Lead Sales Associate
Luann & Carl Munson
06.2023 - 06.2024
Barista
Katie Dague
12.2022 - 11.2023
Babysitter
Families with young children
01.2018 - 01.2025
Softball Umpire
Hermantown Softball Association
2021 - 2023
High School Diploma -
Hermantown High School
Bachelor of Science - Elementary Education
Minnesota State University, Moorhead