Jenna Piehl
Saint Louis Park
Summary
Dynamic Shift Manager at Noodles & Company with a proven track record in employee training and customer service excellence. Skilled in cash handling and fostering team development, I enhanced overall performance by effectively mentoring staff and resolving customer complaints, creating a positive and productive work environment.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
4
4
years of professional experience
Work History
Shift Manager
Noodles & Company
09.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Saint Louis Park High School
Saint Louis Park, MN06-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Quality assurance
Timeline
Shift Manager
Noodles & Company
09.2021 - Current
High School Diploma -
Saint Louis Park High School
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