Jenna Piehl
Saint Louis Park
Summary
Dynamic management professional focused on driving operational efficiency and exceptional customer service. Proven success in training staff, resolving conflicts, and maintaining adherence to company standards, resulting in improved team performance and enhanced guest satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Jimmy Johns
Shakopee
07.2025 - Current
- Delivered exceptional customer service to increase guest satisfaction.
- Resolved customer complaints promptly to maintain a positive environment.
- Trained and mentored new team members on company standards.
- Managed inventory levels and organized stock for optimal efficiency.
- Facilitated daily store operations to maintain efficient workflow.
- Monitored cash handling procedures for accuracy and compliance.
- Supported leadership during peak hours by motivating staff to achieve targets.
SHIFT MANAGER
Noodles & Company
Saint Louis Park
09.2021 - 04.2025
- Trained and mentored new employees to maximize team performance.
- Delegated tasks and provided clear instructions to enhance team performance.
- Fostered positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained new employees on company policies and procedures to facilitate smooth team integration.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Saint Louis Park High School
Saint Louis Park, MN06-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Quality assurance
- Mentoring and coaching
- Store operations
- Issue resolution
- Problem-solving
- Staff management
- Workforce management
- New hire training
References
- Emily Moore, Shift Manager, Noodles And Company, 612-990-8988
- Chelsea Holcombe, General Manager, Noodles And Company, 720-595-1659
Timeline
Assistant Store Manager
Jimmy Johns
07.2025 - Current
SHIFT MANAGER
Noodles & Company
09.2021 - 04.2025
High School Diploma -
Saint Louis Park High School