JENNICE STEWART
Oakdale
Summary
Experienced financial worker and program coordinator with extensive expertise in public assistance programs, residential support, and administrative operations. Proven leader with a track record of mentoring teams, improving processes, and ensuring compliance with federal and state regulations. Strong technical skills with proficiency in EPIC, MAXIS, MMIS, MNSURE, and various Microsoft applications.
Overview
26
26
years of professional experience
Work History
Residential Program Coordinator/House Supervisor
Dungarvin
11.2024 - Current
- Provided hands-on care, assisting individuals with daily activities while fostering independence
- Maintained a safe and welcoming environment to support clients in reaching personal goals
- Supervised and mentored staff, ensuring consistency in programming and communication
- Managed household operations, including finances, healthcare, nutrition, and activities coordination
Financial Worker Specialist/Supervisor Support
Ramsey County
08.2020 - 05.2023
- Supervised and guided up to 20 financial workers, ensuring efficient operations and accurate case processing
- Provided coaching, training, and mentorship to team members on procedures and best practices
- Ensured compliance with Department of Human Services (DHS) regulations
- Resolved complex client issues, reviewed cases for accuracy, and prepared reports for internal reviews
- Managed appeals by preparing summaries, collaborating with County Attorneys, and representing cases in hearings
Financial Worker 3 Lead | Adult and Family Waivers (AFAW)
Ramsey County
08.2018 - 08.2020
- Assisted supervisor in monitoring team performance and addressing issues within the unit
- Trained new employees, conducted workshops, and managed high-priority casework
- Managed GRH housing needs and facilitated payments for facilities
- Served as primary contact for unit appeals, providing case details and attending hearings
Financial Worker 2 | MNSURE/Healthcare
Ramsey County
05.2016 - 08.2018
- Maintained a caseload of over 500 clients, determining eligibility for SNAP, Healthcare, and other programs
- Collaborated with MNSURE navigators to complete client applications and resolve issues
- Managed post-pay payments for large facilities and processed emergency cases efficiently
Customer Service Representative/Manager's Assistant
Hill-Rom
08.2012 - 11.2013
- Managed airway clearance equipment logistics and customer satisfaction surveys
- Coordinated billing, accounts payable, and client support services
Patient Representative
Fairview
07.2013 - 08.2013
- Verified insurance coverage, processed claims, and handled billing inquiries
Medical Receptionist
HCMC
01.2013 - 02.2013
- Processed referrals, medical billing, and maintained patient records using EPIC
Administrative Office
Ramsey County
01.2010 - 07.2012
- Managed appointment calendars, coordinated meetings, and handled client inquiries
- Facilitated large mailings, prepared conference rooms, and maintained office records
Customer Service Representative, Retail Sales
Putman Publishing Company
06.1999 - 03.2009
- Provided high-quality customer service and assisted with inquiries and complaints
- Investigated customer complaints regarding merchandise, billing, and service issues
- Managed store inventory, shipping, and receiving
- Processed sales transactions and maintained accurate records
Education
AS Degree - Health & Human Services
Century College
06.2020
Bachelor’s Degree - Human Services Leadership/Administration
Walden University
06.2022
Skills
- Medical terminology
- Billing
- Coding
- Budgeting
- Accounting
- Leadership
- Team management
- Administrative expertise
- Clerical expertise
- Strong communication
- Problem-solving skills
- Technical proficiency
- EPIC
- MAXIS
- MMIS
- MNSURE
- MS Office Suite
- Case records management
- Data privacy compliance
- Strong leadership
- Teamwork
- Proven ability to resolve client issues
- Dedicated to creating a diverse workplace
- Respectful workplace
Awards
- Successfully maintained accuracy and efficiency while managing complex cases.
- Consistently recognized for exceptional leadership and mentorship within teams.
- Demonstrated ability to improve processes and ensure team success.
Timeline
Residential Program Coordinator/House Supervisor
Dungarvin
11.2024 - Current
Financial Worker Specialist/Supervisor Support
Ramsey County
08.2020 - 05.2023
Financial Worker 3 Lead | Adult and Family Waivers (AFAW)
Ramsey County
08.2018 - 08.2020
Financial Worker 2 | MNSURE/Healthcare
Ramsey County
05.2016 - 08.2018
Patient Representative
Fairview
07.2013 - 08.2013
Medical Receptionist
HCMC
01.2013 - 02.2013
Customer Service Representative/Manager's Assistant
Hill-Rom
08.2012 - 11.2013
Administrative Office
Ramsey County
01.2010 - 07.2012
Customer Service Representative, Retail Sales
Putman Publishing Company
06.1999 - 03.2009
Bachelor’s Degree - Human Services Leadership/Administration
Walden University
AS Degree - Health & Human Services
Century College
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