Jennifer Benson
Big Lake,MN
Summary
Dynamic and goal-oriented professional with exceptional customer service skills, honed at Minnco Credit Union. Proven expertise in cash handling and transaction processing accuracy, consistently enhancing member satisfaction. Recognized for fostering teamwork and implementing process improvements that streamline operations, contributing to a positive customer experience.
Overview
4
4
years of professional experience
Work History
Teller II
Minnco Credit Union
Big Lake, MN
04.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, resolving issues to enhance customer satisfaction.
- Managed cash drawer effectively, maintaining precise records of daily transactions.
- Promoted credit union products and services, contributing to member engagement and retention efforts.
- Collaborated with team members to streamline operational procedures and improve service delivery.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Front Desk Associate
Best Western Hotel
Blaine, MN
07.2022 - 04.2024
- Managed guest check-in and check-out processes, ensuring smooth operations and excellent customer service.
- Addressed guest inquiries and resolved issues promptly, enhancing overall satisfaction and loyalty.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Assisted in training new staff on front desk procedures, fostering a collaborative team environment.
- Implemented process improvements that streamlined daily operations and improved efficiency at front desk.
- Collaborated with housekeeping staff to ensure timely room readiness, contributing to positive guest experiences.
Education
High School Diploma -
Tartan High School
Oakdale, MN06.1992
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- Cash handling expertise
- Transaction processing accuracy
- Cash counting
- Goal-oriented focus
- Cash drawer balancing
Timeline
Teller II
Minnco Credit Union
04.2024 - Current
Front Desk Associate
Best Western Hotel
07.2022 - 04.2024
High School Diploma -
Tartan High School