Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Brandt

Jennifer Brandt

St Louis Park

Summary

Experienced pharmacy benefits specialist with a focus on training and cross-functional coordination. Expertise in workflow development and translating complex information into clear guidance. Skilled in claims analysis and collaboration to drive process enhancements and improve member satisfaction.

Overview

13
13
years of professional experience

Work History

Member Services Trainer

Group Health Incorporated
Bloomington
02.2016 - Current
  • Interpreted and supported moderate to complex pharmacy benefit designs, including formulary management and specialty drug programs.
  • Developed and implemented HCSS notes and scripts for consistent communication regarding benefit variations.
  • Reviewed and validated benefit configurations through claims scenarios and system testing for accuracy.
  • Coordinated with PBM platforms to support benefit setup, formulary updates, and pharmacy workflows.
  • Assisted in troubleshooting PBM access issues, claims discrepancies, and workflow gaps.
  • Partnered with cross-functional teams to research and resolve complex benefit and claims questions.
  • Acted as subject matter resource, supporting sales and operational teams with benefit interpretation.
  • Created training materials and documentation for new implementations, ensuring clarity in process updates.

Member Services Team Lead

Group Health Incorporated
Bloomington
01.2013 - Current
  • Resolved customer complaints effectively and courteously, enhancing overall member satisfaction.
  • Coached and supported representatives, improving their performance through feedback and call monitoring.
  • Provided support to providers and members regarding account inquiries, processing transactions, and resolving issues.

Education

Bachelor of Science - Secondary Education

St. Cloud State University
St. Cloud, MN
01-2001

Bachelor of Arts - Sociology

University of Minnesota, Morris
Morris, MN
06-1996

Skills

  • Pharmacy Benefit Design & Administration
  • PBM Coordination (ESI/CSP)
  • Claims Analysis & Benefit Interpretation
  • Regulatory & Compliance Awareness
  • Process Improvement & Workflow Development
  • System Testing and Implementation Support
  • Data Management & System Validation (HCSS)
  • Reporting & Documentation
  • Microsoft Excel, Word, and database tools
  • Cross-Functional Collaboration

Timeline

Member Services Trainer

Group Health Incorporated
02.2016 - Current

Member Services Team Lead

Group Health Incorporated
01.2013 - Current

Bachelor of Science - Secondary Education

St. Cloud State University

Bachelor of Arts - Sociology

University of Minnesota, Morris
Jennifer Brandt