Jennifer Gilsdorf
Zumbro Falls
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
20
20
years of professional experience
Work History
PCA
Mayo Clinic
03.2006 - Current
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Enhanced patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Direct Support Specialist
Hiawatha Homes
09.2004 - 10.2011
- Improved client satisfaction by providing personalized care and support tailored to individual needs.
- Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
- Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
- Collaborated with interdisciplinary team members to develop comprehensive care plans addressing clients'' unique requirements.
Customer Service Specialist
Shopko
10.2003 - 03.2006
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Nursing
RCTC
Rochester MNZumbrota-Mazeppa Senior High School
Zumbrota, MN06.2004
Skills
- HIPAA Compliance
- Vital Signs Monitoring
- Behavioral Management
- Cultural Sensitivity
- Dementia Care
- Medical Terminology Knowledge
- Conflict resolution
- Effective communication
- CPR certification
- ADL Support
- Emergency Response
- Patient Education
Timeline
PCA
Mayo Clinic
03.2006 - Current
Direct Support Specialist
Hiawatha Homes
09.2004 - 10.2011
Customer Service Specialist
Shopko
10.2003 - 03.2006
Nursing
RCTC
Zumbrota-Mazeppa Senior High School
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic