Jennifer Grady

Saint Paul

Summary

Dedicated Surgical Patient Care Coordinator with expertise in patient education, care and electronic health records management. Proven ability to streamline processes and enhance patient flow while maintaining meticulous attention to detail.

Overview

years of professional experience

Work History

Surgical Patient Care Coordinator

Summit Orthopedics

Arcade St S.

04.2023 - Current

Educated patients on post-operative care and rehabilitation protocols effectively.
Collaborated with multidisciplinary teams to streamline patient flow and enhance service delivery.
Maintained accurate records of all patient care activities using electronic health record systems.
Processed patient intake information and updated medical records prior to treatment.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Communicated with patients regarding treatment plans and insurance verification processes.
Assisted healthcare providers with patient intake and documentation procedures.
Facilitated referrals to specialists, ensuring timely access to orthopedic care.

CMA Apprentice

Essentia Health Family Practice

Spooner

01.2022 - 03.2023

Assisted physicians with patient examinations and medical procedures.
Prepared examination rooms by sanitizing equipment and arranging supplies.
Administered injections and performed basic laboratory tests as needed.
Collected patient histories and documented vital signs accurately.
Educated patients on treatment plans and medication usage effectively.
Maintained inventory of medical supplies and ordered replacements as necessary.
Consulted with doctors concerning changes in patient conditions or treatments plans.
Transported specimens to lab for analysis or delivered reports to appropriate personnel.
Provided direct assistance during minor surgical procedures.
Performed vital signs, such as blood pressure and temperature, on patients.
Recorded patient medical histories and documented vital signs in electronic medical records system.
Assisted physicians with patient exams and treatments.
Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
Answered telephones and responded to inquiries from patients regarding their healthcare needs.
Conducted routine screening tests including vision acuity, hearing tests, EKGs.
Assisted with scheduling surgeries and other special procedures.

Team Coordinator

Fairview Geriatrics

Edina

07.2014 - 07.2020

Ensured compliance with applicable regulations, laws, standards of practice, policies and procedures.
Coordinated daily tasks such as scheduling appointments, assigning caseloads, managing paperwork flow.
Maintained accurate records of case reviews and follow-up actions taken by the care team.
Organized and coordinated meetings with physicians, nurses, and other healthcare providers to discuss patient cases.
Reconcile patient medications in EPIC, and start physician notes.
Entered pertinent patient information, such as vitals, last blood sugars, POLST, etc.
Processed discharge orders, home health care, PT for TCU patients.

Education

CMA - Medical Assistant

Essentia Health CMA

Spooner, WI

03-2023

Skills

Electronic health records management
Post-operative care education
Patient intake processing
Insurance verification
Specialist referrals
Medical supply management
attention to detail

Multitasking
Organizational skills
Clinical practice operations
Scheduling
Patient care coordination
HIPAA protocol adherence

References

References available upon request.

Timeline