Jennifer Grund
Olivia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
31
31
years of professional experience
1988
1988
years of post-secondary education
Work History
Customer Service Representative
Brevant Seed
Indianapolis
08.2021 - Current
- Assisted customers with product inquiries and seed selection for optimal results.
- Processed orders and managed customer accounts using internal software systems.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with sales team to address customer needs and improve service delivery.
- Coordinated with logistics to ensure timely delivery of products to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
Purchasing Assistant
HealthPartners RC dba Olivia Hospital & Clinic
Olivia
07.2020 - 08.2021
- Assisted procurement team with supplier research and vendor evaluations.
- Managed purchase orders and tracked inventory levels for medical supplies.
- Coordinated deliveries to ensure timely receipt of essential materials.
- Communicated with vendors to resolve order discrepancies and issues.
- Maintained organized records of purchase transactions and supplier agreements.
- Collaborated with departments to understand supply needs and specifications.
- Reviewed purchase orders and invoices for accuracy.
- Identified discrepancies between purchase orders, invoices and delivered items.
- Conducted quality assurance inspections upon receipt of goods from vendors.
- Monitored stock levels to ensure sufficient supplies were available at all times.
- Participated in team meetings to discuss ways of optimizing supply chain operations.
Human Resources Assistant
Olivia Hospital & Clinic
Olivia
09.2014 - 09.2020
- Managed employee records using HRIS software for accurate data maintenance.
- Assisted in the recruitment process by screening resumes and scheduling interviews.
- Coordinated onboarding processes for new hires, ensuring compliance with company policies.
- Supported training programs by organizing materials and tracking attendance records.
- Responded to employee inquiries regarding benefits and company policies promptly.
- Maintained confidential personnel files while ensuring adherence to data protection regulations.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Updated employee database with changes in job title, salary information or contact details.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Performed administrative tasks related to payroll processing or benefit administration.
- Assisted with planning, organizing and coordinating company events.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Monitored timekeeping records for accuracy and completeness.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Reviewed resumes submitted by applicants for open positions.
- Initialized background checks for potential new hires.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Managed confidential employee information with discretion and integrity.
- Participated in HR training and workshops to improve skills and knowledge.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Facilitated new hire orientations and employee training sessions.
- Organized company-wide events, including team buildings and annual parties.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Searched employee files to obtain information for authorized persons and organizations.
- Assisted in administering employee benefit programs and worker's compensation plans.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Handled confidential information with discretion and integrity.
Front Desk Receptionist
Olivia Hospital & Clinic
Olivia
09.2012 - 09.2014
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments, coordinating with medical staff and patients efficiently.
- Maintained patient records, ensuring accuracy and confidentiality in handling information.
- Assisted with insurance verification, facilitating smooth patient check-in processes.
- Provided information about services, helping patients navigate hospital resources effectively.
- Handled incoming mail and packages, distributing them to respective departments promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets, and correspondence.
- Handled sensitive information in a confidential manner.
Office Manager
Olivia Chrysler Center
Olivia
04.1994 - 09.2012
- Managed daily office operations for a busy automotive dealership.
- Coordinated appointments and service schedules for customers and technicians.
- Oversaw inventory management for office supplies and dealership materials.
- Maintained accurate records of customer interactions and service requests.
- Trained new administrative staff on office procedures and best practices.
- Streamlined communication between departments to enhance workflow efficiency.
- Developed filing systems to organize documents and improve accessibility.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Collaborated with technicians to ensure accurate diagnosis and repair of vehicles.
- Managed service documentation and maintained customer records efficiently.
- Explained services and repairs clearly to customers, enhancing their understanding.
- Coordinated follow-up communications with customers regarding service updates.
- Oversaw inventory management for parts and supplies used in vehicle service.
- Resolved customer complaints promptly, ensuring satisfaction with service experience.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Managed inventory of automotive parts and supplies for efficient operations.
- Processed incoming shipments and verified accuracy of received items.
- Organized parts storage area to ensure easy access and visibility.
- Assisted customers with inquiries about parts availability and specifications.
- Utilized inventory management software to track stock levels and orders.
- Collaborated with team members to fulfill customer orders promptly.
- Handled returns and exchanges of defective or incorrect parts efficiently.
- Maintained cleanliness and organization of the work environment daily.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Utilized point-of-sale software programs to process customer payments accurately and efficiently.
- Processed customer orders and ensured timely delivery of requested items.
- Processed warranty claims for various products and services.
- Coordinated communication between customers and service departments.
- Evaluated warranty documentation for accuracy and completeness.
- Maintained detailed records of warranty transactions and customer interactions.
- Collaborated with manufacturers to ensure compliance with warranty policies.
- Processed warranty paperwork for accurate documentation, reporting and filing.
Education
Clinton Graceville HS
Graceville, MNSkills
- Order processing
- Customer account management
- Complaint resolution
- Product knowledge
- Customer relationship management
- Effective communication
- Problem solving
- Paperwork processing
- Live chat support
- Retail sales customer service
- Call center operations
- Data entry
- Inbound and outbound calling
- Client relations
- Credit card payment processing
- Problem resolution
- Customer service
References
References available upon request.
Timeline
Customer Service Representative
Brevant Seed
08.2021 - Current
Purchasing Assistant
HealthPartners RC dba Olivia Hospital & Clinic
07.2020 - 08.2021
Human Resources Assistant
Olivia Hospital & Clinic
09.2014 - 09.2020
Front Desk Receptionist
Olivia Hospital & Clinic
09.2012 - 09.2014
Office Manager
Olivia Chrysler Center
04.1994 - 09.2012
Clinton Graceville HS