- Active Member of the St Cloud Municipal Band - 3 Years
- Active Member of the Central Lakes Wind Symphony - 3-Years
Jennifer Klatt
Sartell
Summary
- Detail-oriented Administrative Specialist with over five years of experience in healthcare operations and patient scheduling. Proven expertise in scheduling, document management, and communication, enhancing office efficiency and patient flow. Recognized for adaptability, reliability, and high-quality customer service in dynamic environments.
Overview
11
11
years of professional experience
Work History
Secretary
Veterans Affairs Medical Center
03.2020 - Current
- Managed scheduling for medical appointments and staff meetings, ensuring optimal use of resources.
- Coordinated communication between departments, facilitating timely information exchange and enhancing workflow efficiency.
- Maintained organized filing systems for patient records, improving retrieval times and data management accuracy.
- Assisted in preparing reports and documentation for administrative reviews, contributing to informed decision-making processes.
- Developed training materials for new staff, fostering a supportive learning environment and skill development.
- Oversaw inventory management of office supplies, ensuring availability while minimizing wasteful spending practices.
- Implemented office procedures that streamlined operations, resulting in improved service delivery to veterans.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Officer Manager
Sturgis Physical Therapy
05.2017 - 02.2020
- Coordinated patient scheduling to optimize therapy sessions and reduce wait times.
- Managed patient records ensuring compliance with confidentiality standards and accuracy of information.
- Oversaw inventory management, maintaining adequate supplies for daily operations.
- Facilitated communication between therapists and patients to enhance treatment outcomes.
- Analyzed workflow processes, identifying areas for improvement and implementing strategic solutions.
- Improved department efficiency by streamlining and implementing policies and processes.
- Oversaw and processed incoming patient referrals/authorization requests from outside medical facilities.
- Received and reviewed insurance claims. Entering claims information in to the database and initiating the claims process. Communicated with insurance agents/claimants to process insurance claims accurately.
- Programs and applications worked with: EPIC (Medical/patient Portal Software), DuxWare /ZIRMED/WAYSTAR (Billing Software), Modio Health (Credentialing), OptimisPT (Provider/Patient Scheduler) Microsoft Outlook Email/Calendar, and Microsoft Applications (Excel, Word, Access, PowerPoint).
ATM Fraud Investigation Supervisor
Fort Sill National Bank
06.2015 - 03.2017
- Inbound/outbound call-center.
- Achieved significant productivity/performance growth in operational efficiency, introducing and enforcing quality control measures utilizing specialized call-center platform software.
- Supervised daily banking operations, ensuring compliance with regulatory standards and internal policies.
- Led a team of skilled individuals experienced with fraud tracking, providing training and mentoring to enhance service quality and efficiency.
- Developed and implemented workflow improvements, increasing operational productivity across branches.
- Monitored transaction accuracy, resolving discrepancies to maintain customer trust and satisfaction.
- Managed escalated customer issues, employing conflict resolution techniques to uphold service excellence standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Business Administration And Management
Black Hills State University
Spearfish, SD12-2014
High School Diploma -
Sturgis Brown High School
Sturgis, SD05-1996
Skills
- Exceptional Customer Service
- Verbal and Written Communication
- Keyboarding Skills
- Office Administration
- Management Experience in: Staffing, Databases, Spreadsheets, Reports, Mail Correspondence, Filing Systems, Calendar/Scheduling, and Supply Ordering
- Organization
- Detailed Oriented
- Multi-Line Phone Systems
- Complex Problem-Solving
Interests
Timeline
Secretary
Veterans Affairs Medical Center
03.2020 - Current
Officer Manager
Sturgis Physical Therapy
05.2017 - 02.2020
ATM Fraud Investigation Supervisor
Fort Sill National Bank
06.2015 - 03.2017
Bachelor of Science - Business Administration And Management
Black Hills State University
High School Diploma -
Sturgis Brown High School