Jennifer Kusnierek
Duluth
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
27
27
years of professional experience
2000
2000
years of post-secondary education
Work History
General Manager
Gap Inc
Duluth
02.2001 - Current
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Led team meetings to align staff on goals and operational strategies.
- Developed training programs for new employees to enhance product knowledge.
- Manage payroll and expenses for store location
- Hiring, onboarding and training of brand associates and leadership team
- Perform merit conversations and yearly reviews, conducted quarterly performance reviews with leadership team
- Lead to drive kpi's and budget level sales to hit company goals
- Perform counseling conversations for underperformed team members
- Labor management expert for WI district and formed partnership with upper field to align labor expectations
- Ukg expert and roll out to WI district
- Analyze daily to yearly business performance
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with corporate teams on policy changes and implementation strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Soft-lines team member
Shopko
Duluth
01.1999 - 01.2001
- Assisted customers with product selection and inquiries in softlines department.
- Organized merchandise displays to enhance customer shopping experience and visibility.
- Maintained inventory levels and restocked shelves to ensure product availability.
- Collaborated with team members to optimize store layout for improved sales.
Education
Hermantown High School
Hermantown, MnSome College (No Degree) -
Lake Superior College
Duluth, MNSkills
- Budget management
- Payroll administration
- Inventory control
- Performance analysis
- Team leadership
- Customer relationship management
- Staff training programs
- Employee coaching
- Effective communication
- Problem solving
- Time management
- Strategic planning
- Training and coaching
- Budgeting and cost control strategies
- Operations management
- Administrative skills
- Project planning
- Budget development
- Succession planning
References
References available upon request.
Timeline
General Manager
Gap Inc
02.2001 - Current
Soft-lines team member
Shopko
01.1999 - 01.2001
Hermantown High School
Some College (No Degree) -
Lake Superior College