Jennifer Labastida
Albert Lea
Summary
Proven Medical Assistant at Mayo Clinic Health System, adept in HIPAA compliance and fostering patient trust, significantly enhanced clinic efficiency and patient satisfaction. Skilled in patient care and compassionate care, collaborates effectively with healthcare teams, demonstrating exceptional communication and problem-solving abilities. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Mayo Clinic Health System
Albert Lea, MN
07.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Community Aide
St. John's Nursing Home
Albert Lea, MN
09.2021 - 05.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Quality Control Inspector
Albert Lea Select Foods
Albert Lea, MN
05.2017 - 09.2020
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Updated quality control records and reports.
Education
Diploma - Medical Assisting
Riverland Community College
Austin, MN05-2022
Skills
- HIPAA compliance
- Quality control
- Teamwork and collaboration
- Visual inspection
- Reliable team player
- Medical terminology knowledge
- Problem-solving
- Data collection
- Visual inspections
- Cultural sensitivity
- Defect identification
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- First aid and CPR
- Safety procedures
- Quality control planning
- Time management
- Attention to detail
- Problem-solving abilities
- Compassionate
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Mayo Clinic Health System
07.2022 - Current
Community Aide
St. John's Nursing Home
09.2021 - 05.2022
Quality Control Inspector
Albert Lea Select Foods
05.2017 - 09.2020
Diploma - Medical Assisting
Riverland Community College
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