JENNIFER L E W I S
Longville
Summary
Dedicated Patient Service Representative with experience in acute care and rehabilitation treatment facilities. Empathetic and caring demeanor while communicating effectively and providing targeted instructions. Relates to people with diverse educational, socioeconomic and ethnic backgrounds. Brings computer utilization skills for clerical and clinical documentation.
Overview
18
18
years of professional experience
Work History
Insurance Verification Specialist
Interventinal Spine and Pain Physicians
Maple Grove, MN
08.2025 - 06.2026
- Verified patient insurance eligibility and benefits efficiently to ensure timely processing of claims.
- Coordinated with healthcare providers to gather necessary documentation for insurance verification processes.
- Utilized electronic health record systems to manage patient information and streamline verification workflows.
- Trained new team members on insurance verification procedures, enhancing team productivity and knowledge sharing.
- Analyzed discrepancies in insurance claims, resolving issues promptly to maintain accuracy in billing processes.
- Implemented process improvements that reduced verification turnaround times and improved overall efficiency.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Patient Service Representative
Minnesota Urology
Coon Rapids, MN
06.2021 - 03.2025
- Explained admitting procedures and obtained signatures on admission, clinical and financial forms.
- Collected copayments and deductibles in alignment with insurance coverage.
- Identified insurance payer sources and verified insurance coverage.
- Complied with all HIPAA regulations and organizational standards of patient confidentiality.
- Coordinated appointments and confirmed follow-ups to meet patient needs.
- Obtained and entered demographic, clinical, and financial data into computer system.
- Participated in quality assurance programs to maintain high standards of patient care.
- Facilitated appointment reminders via phone calls, emails, or text messages to reduce no-shows.
- Managed front desk operations, including greeting visitors and answering multi-line phone systems.
- Scheduled patient appointments and managed changes or cancellations efficiently.
- Greeted and admitted patients and caregivers upon arrival.
- Scheduled follow-up visits for patients' follow-on visits.
- Collected and secured cash payments for patients' co-payments and additional financial obligations.
- Built trusting rapport with patients and caregivers.
Patient Service Representative
Park Nicollet
New Hope, MINNESOTA
01.2008 - 03.2018
- Explained admitting procedures and obtained signatures on admission, clinical and financial forms.
- Collected copayments and deductibles in alignment with insurance coverage.
- Identified insurance payer sources and verified insurance coverage.
- Reminded patients of appointments in advance and as needed as defined by department workflows.
Education
Medical Associate Degree - Medical Receptionist And Medical Assistant
Minnesota School of Business
Brooklyn Center, MN06-2001
Skills
- Medical terminology
- Excellent communication
- Decision-making
- Professional demeanor
- Payment collection
- Clinical data entry
- Problem-solving aptitude
- Medical services administration
- Punctual and hardworking
- Goal setting
- Time management
- Medical insurance
- Schedule coordination
- Interpersonal skills
- Customer service
- Patient confidentiality and data security
- Multitasking Abilities
- Attention to detail
- Registration and scheduling
- Improve patient care
Timeline
Insurance Verification Specialist
Interventinal Spine and Pain Physicians
08.2025 - 06.2026
Patient Service Representative
Minnesota Urology
06.2021 - 03.2025
Patient Service Representative
Park Nicollet
01.2008 - 03.2018
Medical Associate Degree - Medical Receptionist And Medical Assistant
Minnesota School of Business