Jennifer Lieder
Moorhead
Summary
Dynamic professional with extensive experience as a Cemetery Manager at the Department of Veterans Affairs, excelling in grounds maintenance and guest relations. Proven ability to optimize resource utilization, enhance customer satisfaction, and foster teamwork. Skilled in scheduling coordination and maintaining meticulous records, ensuring operational efficiency and safety compliance.
Professional manager with extensive experience in overseeing operations. Strong focus on team collaboration and achieving results, ensuring smooth and efficient processes. Skilled in conflict resolution, staff management, and maintaining safety protocols. Known for adaptability and reliability in meeting changing needs and high standards.
Overview
40
40
years of professional experience
Work History
Cemetery Manager
Department of Veterans Affairs
05.2020 - Current
- Assisted in maintaining cemetery grounds, ensuring cleanliness and orderliness.
- Learned safety protocols and operational procedures for handling tools and equipment.
- Supported staff in daily operations, contributing to efficient workflow management.
- Engaged with families to provide information on services and facilities available.
- Participated in training sessions on cemetery maintenance best practices and standards.
- Coordinated with vendors for supplies and materials needed for routine maintenance tasks.
- Organized burial documentation and records for accurate tracking of interments and services.
- Developed familiarity with scheduling systems to manage appointments effectively.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Decreased operational costs by optimizing resource utilization and waste reduction.
- Developed contingency plans to minimize disruptions during unforeseen events or emergencies.
- Maintained accurate records related to employee attendance, incident reports, safety audits, and other relevant documentation.
- Ensured timely completion of tasks by maintaining clear communication channels with team members.
- Fostered a positive work culture within the team, promoting collaboration and open communication.
- Maintained a safe working environment, adhering to company policies and regulatory guidelines.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Successfully managed budgets and allocated resources to maximize productivity.
Business Owner
Home Lieders
11.1992 - Current
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed daily operations, optimizing workflows and resource allocation for improved productivity.
- Oversaw financial planning, budgeting, and forecasting to ensure sustainable growth and profitability.
- Cultivated relationships with suppliers and vendors to negotiate favorable terms and improve service delivery.
Business Management Specialist
Army
11.1985 - 04.1990
- Worked with executive leadership on strategic planning initiatives, aligning departmental goals with overarching organizational objectives.
- Managed military personnel records.
- Facilitated medical review boards for the Army base.
Education
Bachelor of Arts - Business Management And Office Administration
Concordia University
Saint Paul, MN04-2022
Associate of Applied Science - Business Management And Administration
Anoka-Ramsey Community College
Minneapolis, MN04-2020
Skills
- Scheduling coordination
- Critical thinking
- Data entry
- Active listening
- Guest relations
- Teamwork and collaboration
- Time management
- Multitasking
- Organizational skills
- Computer skills
- Verbal and written communication
- Customer service
Timeline
Cemetery Manager
Department of Veterans Affairs
05.2020 - Current
Business Owner
Home Lieders
11.1992 - Current
Business Management Specialist
Army
11.1985 - 04.1990
Bachelor of Arts - Business Management And Office Administration
Concordia University
Associate of Applied Science - Business Management And Administration
Anoka-Ramsey Community College