Jennifer Mckercher
6143 Kyle Ave N
Summary
Dynamic Shift Leader with a proven track record at Noodles&Company, excelling in team motivation and customer service management. Enhanced operational efficiency through effective inventory management and conflict resolution, resulting in improved guest satisfaction. Skilled in POS system operation and staff training, fostering a collaborative and high-performing work environment.
Overview
28
28
years of professional experience
Work History
Shift Leader
Noodles&company
Blaine, MN
01.2023 - Current
- Supervised daily operations, ensuring team efficiency and adherence to food safety standards.
- Trained new staff on service protocols and menu knowledge to enhance customer experiences.
- Managed inventory levels, coordinating with suppliers to optimize stock availability and reduce waste.
- Implemented process improvements that increased order accuracy and reduced wait times during peak hours.
- Resolved customer complaints swiftly, fostering a positive dining environment and enhancing guest satisfaction.
- Conducted regular team meetings to align goals, address challenges, and promote collaborative teamwork.
- Monitored financial transactions, ensuring compliance with cash handling procedures and reducing discrepancies.
- Developed staff schedules that balanced labor costs while meeting operational needs during busy shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Assistant Manager
Taco Bell
Salem, IN
06.2022 - 11.2022
- Supervised daily operations, ensuring compliance with company policies and maintaining high standards of service quality.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management techniques, optimizing stock levels to reduce waste and improve efficiency.
- Developed staff schedules to align with peak business hours, enhancing productivity and minimizing labor costs.
- Analyzed sales data to identify trends, informing strategic decisions that improved profitability and customer satisfaction.
- Led initiatives to enhance workplace culture, fostering teamwork and improving employee morale across the restaurant.
- Collaborated with management on marketing strategies, increasing community engagement through local promotions and events.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Manager
Border Foods Inc.
Duluth, MN
09.2017 - 09.2022
- Supervised daily operations to ensure compliance with safety standards and quality control measures.
- Coordinated team schedules to optimize staffing levels and enhance productivity during peak hours.
- Trained new employees on operational procedures and customer service protocols to improve team performance.
- Implemented inventory management practices to minimize waste and streamline supply chain processes.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty through proactive solutions.
- Analyzed workflow efficiency, identifying areas for process improvements that increased operational effectiveness.
- Conducted performance evaluations, providing constructive feedback to support employee development and engagement.
- Led shift meetings to communicate goals, expectations, and updates, fostering a collaborative work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
Assistant Store Manager
Taco Bell
Scottsburg, IN
01.1998 - 09.2010
- Supervised daily store operations, ensuring high standards of customer service and inventory management.
- Developed and implemented training programs for new staff, enhancing team performance and knowledge retention.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Collaborated with cross-functional teams to streamline processes, improving overall store efficiency and productivity.
- Led visual merchandising initiatives, optimizing product displays to increase customer engagement and sales.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
- Monitored compliance with safety regulations, maintaining a secure environment for staff and customers alike.
- Conducted regular performance evaluations for team members, providing constructive feedback to support professional growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
Austin High School
Austin, IN05.2002
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Team motivation
Strong verbal and written communication
Training assistance
Creative problem solving
Customer service management
Team collaboration and leadership
Team supervision
Conflict resolution
Staff education and training
Staff supervision
Staff training and development
Goal setting and tracking
Motivational leadership
POS system operation
Safety processes and procedures
Assigning work
Inventory counts
Complaint resolution
Sales and upselling
Shift paperwork completion
Issue resolution
Role modeling
Daily workflows
Staff development
Policy enforcement
Client service
Professional appearance
Shift scheduling
Client support
Quality control assurance
Sales reporting
Operations management
Rules enforcement
Operations support
Production reporting
Timeline
Shift Leader
Noodles&company
01.2023 - Current
Assistant Manager
Taco Bell
06.2022 - 11.2022
Shift Manager
Border Foods Inc.
09.2017 - 09.2022
Assistant Store Manager
Taco Bell
01.1998 - 09.2010
High School Diploma -
Austin High School