Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Moore

New Ulm

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Project Manager, PMO

IHC Specialty Benefits
12.2021 - 04.2025
  • Led cross-functional teams to deliver projects on time and within budget.
  • Developed project plans outlining scope, objectives, and deliverables.
  • Implemented risk management strategies to mitigate potential project delays.
  • Coordinated stakeholder communications to ensure alignment throughout project lifecycle.
  • Facilitated regular status meetings to track progress and address challenges.
  • Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
  • Met project deadlines without sacrificing build quality or workplace safety.

Business Analyst II

IHC Specialty Benefits
01.2019 - 12.2021
  • Analyzed business requirements to enhance operational efficiency and support project delivery.
  • Collaborated with cross-functional teams to develop comprehensive business cases for strategic initiatives.
  • Facilitated workshops with stakeholders to gather requirements and define project scope effectively.

Business Analyst

IHC Specialty Benefits
05.2014 - 01.2020
  • Led cross-functional teams in implementing quality assurance strategies across software projects.
  • Conducted risk assessments to prioritize testing efforts and mitigate potential project issues.
  • Mentored junior analysts on best practices in testing methodologies and tools usage.
  • Streamlined testing workflows by integrating continuous integration tools, reducing turnaround times.
  • Supported continuous improvement efforts by actively participating in code reviews and providing valuable feedback to developers.
  • Managed time effectively while working on multiple projects simultaneously.

Receptionist

IHC Health Solutions
06.2011 - 05.2014
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated scheduling for meetings, appointments, and office events to optimize workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained organized front desk operations, ensuring a welcoming environment for visitors and clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Certificate - Medical Assistant

Texas School of Business
Houston, TX
06-2001

Minnetonka Senior High
Minnetonka, MN
06-1992

Skills

  • Scope management
  • Business analysis
  • Project planning
  • Meeting facilitation
  • Project scheduling
  • Requirements gathering
  • Project management
  • Cross-functional collaboration
  • Budgeting and forecasting
  • Customer relations
  • Relationship building
  • Project scope
  • Presentations
  • Processes and procedures
  • Project tracking
  • Document management
  • Conflict management
  • Work flow planning
  • Functional & business requirements
  • Planning and scheduling
  • Verbal and written communication
  • Task prioritization
  • Stakeholder communications

Timeline

Project Manager, PMO

IHC Specialty Benefits
12.2021 - 04.2025

Business Analyst II

IHC Specialty Benefits
01.2019 - 12.2021

Business Analyst

IHC Specialty Benefits
05.2014 - 01.2020

Receptionist

IHC Health Solutions
06.2011 - 05.2014

Certificate - Medical Assistant

Texas School of Business

Minnetonka Senior High

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Jennifer Moore