Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jennifer Noack

Saint Paul

Summary

Detail-oriented professional with expertise in data collection and cash handling. Proven ability to engage diverse populations and resolve customer inquiries effectively. Committed to enhancing customer experiences through exceptional service.

Overview

5
5
years of professional experience

Work History

Credit Card Processing Survey Agent

US Card Systems
Baxter
03.2007 - 01.2008
  • Conducted surveys with participants to gather relevant data and feedback.
  • Engaged with diverse populations to facilitate open and honest discussions.
  • Collaborated with team members to refine interviewing techniques and strategies.
  • Verified eligibility of individuals for survey by asking for relevant personal information and checking forms.
  • Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information.
  • Reviewed results for completeness and accuracy before submitting.
  • Listened intently and objectively to accurately code responses.
  • Asked questions in accordance with instructions to obtain person's name, address and age.
  • Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.

Cashier

Walmart
Baxter
03.2003 - 01.2007
  • Processed cash and credit transactions accurately for customer purchases.
  • Provided friendly customer service to enhance shopping experience.
  • Maintained cleanliness and organization of the checkout area.
  • Assisted in restocking shelves and ensuring product availability.
  • Handled customer inquiries and resolved issues effectively.
  • Operated point-of-sale systems to facilitate quick transactions.
  • Collaborated with team members to ensure smooth store operations.
  • Adhered to company policies for cash handling and security procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.

Education

Associate of Arts - General Studies

Central Lakes College
Brainerd, MN
10-2000

Skills

  • Data collection
  • Customer service
  • Cash handling
  • Training others
  • Point-of-sale operation
  • Problem-solving skills

Affiliations

  • Martial Artist in Ki Aikido for over a year
  • Beginner Crocheter
  • Novice Philosopher

References

References available upon request.

Timeline

Credit Card Processing Survey Agent

US Card Systems
03.2007 - 01.2008

Cashier

Walmart
03.2003 - 01.2007

Associate of Arts - General Studies

Central Lakes College

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Jennifer Noack