Jennifer Scanlon
Stacy
Summary
Exceptional communication skills offering patient-centric approach to administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Willingness to learn and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
M Health Fairview
07.2023 - Current
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns
- Consistently displayed compassion, empathy, and professionalism while interacting with patients and family while scheduling appointments or interacting via Mychart messaging
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods
- Trained new staff on filing, phone etiquette and other office duties
Unit Support Coordinator
Regions Hospital
08.2022 - 07.2023
- Created and maintained unit staffing coverage and deadlines for three busy hospital units. Over 200+ staff, including nurses, nursing assistants, health unit coordinators, and telemetry staff.
- Completed timekeeping and bi-weekly payroll for 200+ employees.
- Worked with management and unit staff to answer questions and resolve problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Onboard new staff members-assign new employee classes and orientation training and shifts
Health Unit Coordinator
Regions Hospital
03.2016 - 08.2022
- Front desk staff member that opens and closes clinic lobby for a busy outpatient procedure area
- Scheduled patient appointments
- Assembled patient charts and paperwork for daily procedures
- Managed multiple priorities simultaneously while paying attention to detail in a fast paced environment
- Provided exceptional customer service as the first smiling point of contact on the unit, leading with empathy and professionalism
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Trained new staff on unit procedures
Certified Nursing Assistant
Regions Hospital
03.2012 - 03.2016
- Assist patients with daily and situational cares
- Patient vitals and blood sugar checks
- Shower/bed bath
- CPR certified
- Help and support patients and families with any needs during there stay or visit
- Lead with compassion and knowledge
- Fast paced unit
- End of life cares
- Intake/output
Interim Unit Support Secretary
Regions Hospital
03.2013 - 07.2013
- Maintain adequate staffing for multiple units
- Attend staffing meetings with managers
- Communication with unit staff via email
- Onboarding new staff members
- Ability to troubleshoot
- Meet staffing deadlines
Education
MN Board Certified - Certified Nursing Assistant
Century College
White Bear Lake, MN03-2012
Skills
- Epic (12 years)
- Mytime (12 years)
- Medical Scheduling (12 years)
- Medical Records (12 years)
- Medical Office/Hospital Experience (12 years)
- Customer service
- Multitasking and strong organization
- Verbal and written communication
- Phone and email etiquette
- Calm and effective under pressure
- Patient confidentiality
- Building rapport and credibility
Certification
- Certified Nursing Assistant (CNA)
- BLS for Healthcare Providers
Languages
English
Native or Bilingual
Timeline
Patient Services Coordinator
M Health Fairview
07.2023 - Current
Unit Support Coordinator
Regions Hospital
08.2022 - 07.2023
Health Unit Coordinator
Regions Hospital
03.2016 - 08.2022
Interim Unit Support Secretary
Regions Hospital
03.2013 - 07.2013
Certified Nursing Assistant
Regions Hospital
03.2012 - 03.2016
MN Board Certified - Certified Nursing Assistant
Century College
Similar Profiles
Manjun FengManjun Feng
RN at M HEALTH FAIRVIEWRN at M HEALTH FAIRVIEW
Laura FerryLaura Ferry
Nursing Supervisor at M Health FairviewNursing Supervisor at M Health Fairview
Marisa CobbMarisa Cobb
Buyer/Pharmacy Purchaser at M Health FairviewBuyer/Pharmacy Purchaser at M Health Fairview
Mike ChristiansonMike Christianson
Project Manager at Alltech EngineeringProject Manager at Alltech Engineering
John AndersenJohn Andersen
Fast Food Worker at Imagine TomorrowFast Food Worker at Imagine Tomorrow