Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Scanlon

Stacy

Summary

Exceptional communication skills offering patient-centric approach to administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Willingness to learn and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

M Health Fairview
07.2023 - Current


  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns
  • Consistently displayed compassion, empathy, and professionalism while interacting with patients and family while scheduling appointments or interacting via Mychart messaging
  • Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods
  • Trained new staff on filing, phone etiquette and other office duties

Unit Support Coordinator

Regions Hospital
08.2022 - 07.2023
  • Created and maintained unit staffing coverage and deadlines for three busy hospital units. Over 200+ staff, including nurses, nursing assistants, health unit coordinators, and telemetry staff.
  • Completed timekeeping and bi-weekly payroll for 200+ employees.
  • Worked with management and unit staff to answer questions and resolve problems.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Onboard new staff members-assign new employee classes and orientation training and shifts



Health Unit Coordinator

Regions Hospital
03.2016 - 08.2022
  • Front desk staff member that opens and closes clinic lobby for a busy outpatient procedure area
  • Scheduled patient appointments
  • Assembled patient charts and paperwork for daily procedures
  • Managed multiple priorities simultaneously while paying attention to detail in a fast paced environment
  • Provided exceptional customer service as the first smiling point of contact on the unit, leading with empathy and professionalism
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Trained new staff on unit procedures

Certified Nursing Assistant

Regions Hospital
03.2012 - 03.2016
  • Assist patients with daily and situational cares
  • Patient vitals and blood sugar checks
  • Shower/bed bath
  • CPR certified
  • Help and support patients and families with any needs during there stay or visit
  • Lead with compassion and knowledge
  • Fast paced unit
  • End of life cares
  • Intake/output

Interim Unit Support Secretary

Regions Hospital
03.2013 - 07.2013
  • Maintain adequate staffing for multiple units
  • Attend staffing meetings with managers
  • Communication with unit staff via email
  • Onboarding new staff members
  • Ability to troubleshoot
  • Meet staffing deadlines

Education

MN Board Certified - Certified Nursing Assistant

Century College
White Bear Lake, MN
03-2012

Skills

  • Epic (12 years)
  • Mytime (12 years)
  • Medical Scheduling (12 years)
  • Medical Records (12 years)
  • Medical Office/Hospital Experience (12 years)
  • Customer service
  • Multitasking and strong organization
  • Verbal and written communication
  • Phone and email etiquette
  • Calm and effective under pressure
  • Patient confidentiality
  • Building rapport and credibility

Certification

  • Certified Nursing Assistant (CNA)
  • BLS for Healthcare Providers

Languages

English
Native or Bilingual

Timeline

Patient Services Coordinator

M Health Fairview
07.2023 - Current

Unit Support Coordinator

Regions Hospital
08.2022 - 07.2023

Health Unit Coordinator

Regions Hospital
03.2016 - 08.2022

Interim Unit Support Secretary

Regions Hospital
03.2013 - 07.2013

Certified Nursing Assistant

Regions Hospital
03.2012 - 03.2016

MN Board Certified - Certified Nursing Assistant

Century College
Jennifer Scanlon